A Positive Post

charsha · ‎03-28-2010

This week on July 31st, I contacted CS regarding a package I sent back for an exchange. They received it on July 23rd. I called and wondered why the replacement had not been issued, usually it is done quickly if the item requested is available. Customer rep apologized and said the replacement/exchanged size would be sent out. Lo and behold, it was overnighted and I received it the very next day. That was a pleasant surprize! I used Facebook Chat for this, and had great results.

KCDiva · ‎03-09-2010

I never have a problem getting a hold of someone in customer service. They are usually able to to resolve whatever problem I am having.

Carolina925 · ‎03-09-2010

@charsha , great that you had a good experience. I think QVC's customer service is tops! I've never had a problem they couldn't or didn't fix for me. Thanks for an uplifting post!

Bonkers1 · ‎07-29-2012

Miracles do happen.

Kachina624 · ‎03-10-2010

I recently returned an item for exchange, completed their little exchange form, the item was available in the size and color I needed. However, they did their old trick of issuing a refund and charging for return shipping (got that fixed).

I noticed the price had increased so I guess they decided they'd try to sell it at a higher price.

That's an example of why people get disgusted with QVC.

New Mexico☀️Land Of Enchantment

meallen616 · ‎01-10-2013

@charsha,

Nice to read a positive post!

Teddixat · ‎10-04-2010

@Kachina624 I have had that happen more than many times - issuing a refund instead of an exchange even though the size and color I asked to exchange was available. It may be someone in that department where it's received just not paying attention.

SarrahQVC · ‎04-11-2025

Hello, I am so sorry we incorrectly refunded you instead of sending you the exchange and that the price on the item increased. I can definitely see how this would be frustrating when in the first place we could have simply sent your exchange free of charge.

If you would like, we'd still be happy to take a look into the order and see what we can do to help adjust the price since you were meaning to do an exchange in the first place.

Please email our Social Care team at QVCSocialTeam@qvc.com, and we will be more than happy to assist you.