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10-27-2018 11:29 AM
Kirsten, just said the exact opposite of what I was told when I called customer service and asked about this credit.
Kirsten announced that it would lower the D & B purse costs by $40.00.
I was told that the credit is not issued immediately but in 6-8 weeks. Also, it would not apply to an existing purchase and that you would need to make an additional purchase to utilize it.
My request would be that she confirms her information first. Not all customers will bother to call and check first before purchasing, and annoying them when they find out that they did not receive in instant credit, once they have receive their statement.
10-27-2018 01:18 PM
When I see a Q credit for opening a card, I kind of bristle!! I still think back to when I opened my Q card - 15 plus years ago. Never received any new member gift...in fact never received anything free from the Q!
I really wonder about their incentive policies for long time customers - easy pay is about the only one. There are so many other retail stores that actually give the customer a substancial reward for being a good customer; even if it is nothing more than a free return policy!!
03-03-2019 08:47 AM
03-03-2019 10:10 AM
I have been approved for a card=have charged an item, should have a $40 credit. Never received a card, can't log into Synchrony bank, etc.. Very frustrated.
Help! How long should it take to get a card?
03-03-2019 10:24 AM
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