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Valued Contributor
89135
Posts: 636
Registered: ‎11-06-2017

Re: 2 orders say contact customer service

‎11-09-2025 01:06 PM

@SarrahQVC   That was so nice of you to respond...thanks again!👍👍👍

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ChillyTulip
Posts: 524
Registered: ‎03-11-2010

Re: 2 orders say contact customer service

‎11-12-2025 02:26 PM

I ordered three items the other day. Two are in process. My order for Cheryl's cookies for next month says "Call CS."  I called and the individual was not helpful at all. She told me if it continues to say "Call CS"  I should call Synchrony (who manages the Q card) and speak to them. LOL. I don't think so. I'll cancel the order first. 

 

We shall see. 

 

I never had this happen before. 

 

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SarrahQVC
Posts: 48
Registered: ‎04-11-2025

Re: 2 orders say contact customer service

‎11-16-2025 09:49 AM

@ChillyTulip I am so sorry if this order status on your Cheryl's cookies order caused any confusion and know how concerning this must be as a QVC shopper myself. We'd be happy to check on this and see what's going on.

After reviewing your orders, I see that the 12/8 Cheryl's cookie order is now showing in an "Advanced Sale Item" status and should ship as normal the week of 12/8.

Please let us know if you need any additional assistance, and have a lovely Sunday Smiley Happy

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