Customer Care

[tropics21]

I placed an order for the TSV with CS.  At the end the CS rep said my order would arrive on October 21----2 weeks to process and ship to me???????????!!!!!   This takes the cake!!!!  For a TSV or any order to give a date of 2 weeks since the order was placed is ludicrous and unacceptable.  Does QVC have (1) person in processing working orders since we all know of cutting costs???? I promptly told her to cancel the order. Won't be privy to such nonsense.  QVC does not deserve my money.  In the good old days it used to be 7-10 days, than 11 days, now 14 days, if you are lucky.  I asked CS to send a note to corporate. I know it won't get anywhere, I and others have complained and been proactive in calling corporate ourselves, but they do nothing, they don't care about the customer, just themselves and making money, 

[sashamatthews]

Do you remember after the 2008 financial crisis, QVC instituted a policy of offering certain items, but they wouldn't be manufactured until after orders were placed?  In this way, the Q wouldn't be stuck with excessive inventory.  This might be the same thing - take the orders, then make the leggings.  

[tropics21]

I don't remember that but if that were the case shame on them.  Rather go to the mall, try clothes on, and purchase or not, and if I purchase I will take home and return.  QVC is a dying business.  and they deserve to be, after what they put their customers through, always left in the dark.

[x Hedge]

    Really?   I ordered the same TSV, and my EDD is within the usual 7-10 days window. And sometimes I get my packages days ahead of the EDD.

I wonder what would add so much additional time to your estimated delivery date. I have an image of you out on an island, waiting for the tide to bring you a delivery.   🚣  Lol.

[MalteseMomma]

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@x Hedge wrote:

I wonder what would add so much additional time to your estimated delivery date. I have an image of you out on an island, waiting for the tide to bring you a delivery.   🚣  Lol.

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I am in New Jersey and I got the same date.

I can drive there and pick it up myself and be back home  in a few hours.

Their delivery time is unaccepable!  IMO

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[I am still oxox]

You have stated many times how dissatisfied you are with QVC and everything they do, so why are you still buying from them

[x Hedge]

  Wow, that's incredible @MalteseMomma .

I have to wonder how that is. I am several states away, while you are within reasonable driving distance. 

Also, looks like you have a UPS hub right in New Jersey.

Nothing was waitlisted or backordered, right?  Wonder if the delay is only on a certain color.

I always order online and avoid the operators. 

[Helen852]

But if you calculate 7-10 business days from the date of the order, October 21st is correct.

[Catch71]

I ordered mine (the tsv flexibell jeans) online yesterday and they were shipped today.  Very unusual, I was shocked!