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10-07-2023 12:13 PM
QVC offered a $10 promo code for October use if you spent $200 in September. I received an email from QVC on 9/13 letting me know I find met the requirement for the promo code and that I'd get the code by 10/6. That date has come and gone and the code is not in my regular email or junk folder. I just called two different reps on the customer care hotline and both said that they couldn't resolve the issue. The second rep said that the promotions department issues them and that customers aren't able to inquire or talk directly to them. I said out loud "then I'm out of luck then?" Her response was "yes, you are." Am I living in an alternate universe where THAT is an appropriate answer to a customer?? That is ABYSMAL customer service. Awful.
Every time they come up with these promos there is sme issue. I've been a customer of QVC since 1989. With the nonsense I experienced this morning from the CC reps and the poor attitude and care exhibited, I think I'm honestly done.
10-07-2023 12:16 PM
I received the same email, and I haven't received my code either.
10-07-2023 12:22 PM
I'm sorry to hear that. Maybe I'm not the only one then? Which would be fine if they communicated that. But the response from Customer Service and the lack of "customer care" on the issue was SHOCKING. I guess QVC isn't training their Customer Service reps anymore, no longer holds them to a high standard, or maybe QVC doesn't need me as a customer after having been with them almost 35 years?? 🤷♀️
10-07-2023 01:06 PM
10-07-2023 05:10 PM
I haven't received mine either. So, I won't shop!
10-07-2023 07:00 PM
This is the type of thing that attracts class action suits.
QVC should just take the $10 off of the purchase at the time if sale. There would be less confusion.
But, I suppose if you purchased 5 items to equal $200, and had a return something, someone would have to know how to do math to refund you the correct minus the 5% discount and shipping.
10-07-2023 08:31 PM
Check your account there is a new section "my credits" I'd look there.
I got the email too BUT no way did I spend $200 -- so I knew I wasn't getting it.
10-08-2023 12:59 AM
I spent that and got nothing, no email telling me I earned it, no code. I signed up for rewards. This whole thing is a shame, just more proof QVC does do customer service or care about retaining customers. If you can't execute don't even try it so dishearting and does not induce loyalty
10-08-2023 11:41 AM
Spending that much for $10 isn't worth it.
10-09-2023 11:05 AM - edited 10-09-2023 11:09 AM
@Carmie wrote:This is the type of thing that attracts class action suits.
QVC should just take the $10 off of the purchase at the time if sale. There would be less confusion.
But, I suppose if you purchased 5 items to equal $200, and had a return something, someone would have to know how to do math to refund you the correct minus the 5% discount and shipping.
OH brother!!
Give them a chance people!!!!
August $10 bonus was received by me on September 7th.
@mbsmoz you posted this on the 7th. Today is only the 9th.
Contact the social team if worried about it.
qvcsocialteam@qvc.com
A CS rep can't just give you $10.
Your post reads so nasty, I hope you were kinder to the CS rep than it sounds!!
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