Customer Care

[Ane1Care]

I received my Ōura ring a few days ago and realized immediately I should’ve gotten a different size since I preferred it on a different finger. Kinda hard to imagine the real one compared to a white plastic ring.  After a few days, it’s the same; should’ve went with instinct.

Upon researching, Ōura says exchanges from retailers are done through the retailer. The retailer sends the used ring back to them as they cannot be resold.

Question: Since the color I bought is sold out currently on your site, will the QVC warehouse mark it as a return or can they exchange it? As to my understanding, the actual ring was processed by Ōura not a QVC warehouse.


Thank you in advance for any help!

[Wayne-QVC]

@Ane1Care I'm so sorry,but since the item was purchased through QVC, it would need to be returned to us. If a replacement isn’t available, a refund will be issued instead.