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Respected Contributor
ms traditional
Posts: 4,681
Registered: ‎03-09-2010

pleasant surprise

‎10-26-2017 08:31 PM

i ordered a skirt with express shipping from HSN - and a necklace with regular shipping, both on the same day.  i got an e-mail that they are sending the necklace along with skirt express shipping - they combined the shipments at no additional cost to me.  now that is the sort of thing that builds customer loyalty.  

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Esteemed Contributor
Nancy Drew
Posts: 7,346
Registered: ‎03-11-2010

Re: pleasant surpriseh

[ Edited ]

‎10-26-2017 08:33 PM - edited ‎01-13-2018 09:09 PM

 
Wrong is still wrong just because you benefited from it.
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Honored Contributor
blackhole99
Posts: 12,702
Registered: ‎08-22-2013

Re: pleasant surpriseh

‎10-26-2017 08:38 PM

WOW

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Honored Contributor
chrystaltree
Posts: 31,016
Registered: ‎05-10-2010

Re: pleasant surprise

‎10-26-2017 10:21 PM

Nice.  Smart.   Not to say that something like that would instill customer loyalty in me.  The quality of the merchandise and value does that.  I think it's a perk because you used express shipping for one item and sending both items costs them nothing and it's the type of thing that you would appreciate and share with other people...like you did.  Free advertisement.  

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Respected Contributor
ms traditional
Posts: 4,681
Registered: ‎03-09-2010

Re: pleasant surprise

‎10-27-2017 07:29 AM

nice to know that HSN coordinates shipments (2 separate orders on same day) - and knows that it can send out one package rather than two - which probably saves them money.  i like efficiency - it leads to better pricing and happy customers.

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Respected Contributor
Bri36
Posts: 3,787
Registered: ‎02-20-2017

Re: pleasant surprise

‎10-27-2017 07:31 AM

Wow.  That would have made me very happy!

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