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10-26-2017 08:31 PM
i ordered a skirt with express shipping from HSN - and a necklace with regular shipping, both on the same day. i got an e-mail that they are sending the necklace along with skirt express shipping - they combined the shipments at no additional cost to me. now that is the sort of thing that builds customer loyalty.
10-26-2017 08:33 PM - edited 01-13-2018 09:09 PM
10-26-2017 08:38 PM
WOW
10-26-2017 10:21 PM
Nice. Smart. Not to say that something like that would instill customer loyalty in me. The quality of the merchandise and value does that. I think it's a perk because you used express shipping for one item and sending both items costs them nothing and it's the type of thing that you would appreciate and share with other people...like you did. Free advertisement.
10-27-2017 07:29 AM
nice to know that HSN coordinates shipments (2 separate orders on same day) - and knows that it can send out one package rather than two - which probably saves them money. i like efficiency - it leads to better pricing and happy customers.
10-27-2017 07:31 AM
Wow. That would have made me very happy!
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