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Super Contributor
Posts: 498
Registered: ‎03-12-2010

mod Help with return that was sent back to me saying it was not in the correct timeframe

Ordered Josie Maran Argan Oil Light and Protect on March 31.  I returned it as it WAS IN THE PANDEMIC THREE MONTHS TIME.  It came back to me today.  

Order #6518355463

 

Also called CS. . .waited 20 min.  Got a person. . . call failed just after I explained situation.  Called back 35 min. . never a person ansered.  So here I am.

 

Like many of you, I am so close to leaving the Q

Esteemed Contributor
Posts: 6,120
Registered: ‎03-29-2019

Re: mod Help with return that was sent back to me saying it was not in the correct timeframe

[ Edited ]

 

@SunnysMom 

 

 

Email the social team at

 

 

QVCSOCIALTEAM@qvc.com

The Sky looks different when you have someone you love up there.
Honored Contributor
Posts: 12,510
Registered: ‎03-09-2010

Re: mod Help with return that was sent back to me saying it was not in the correct timeframe

@SunnysMom 

 

(this is my concern too with the 90-day return policy)

 

Anyway, I would post in "Customer Care" forum or email:

qvcsocialteam@qvc.com

 

The mods are great at following up quickly.

 

Honored Contributor
Posts: 10,443
Registered: ‎05-15-2016

Re: mod Help with return that was sent back to me saying it was not in the correct timeframe

Why be so close to quitting QVC when you can just do it. 

Respected Contributor
Posts: 2,255
Registered: ‎03-10-2010

Re: mod Help with return that was sent back to me saying it was not in the correct timeframe

[ Edited ]

Perhaps some of the   employees   aren't even aware  of the 3 month return policy.,   I am ready to return a  few things myself and  have wondered   if this  will happen.     I hope they  straightened this out for you.

 

Respected Contributor
Posts: 3,448
Registered: ‎03-29-2020

Re: mod Help with return that was sent back to me saying it was not in the correct timeframe

in regard to the 90-day return policy--they are back to 30 days. I heard one of the hosts mentioning it the other day.

Honored Contributor
Posts: 37,857
Registered: ‎06-11-2011

Re: mod Help with return that was sent back to me saying it was not in the correct timeframe

@GoneButNotForgotten. But there are lots of things still under the 99 day return policy. Its last day was May 31 so depending on when something was purchased under the 90 day policy, people will have items covered by it til the end of August.
Trusted Contributor
Posts: 1,513
Registered: ‎08-19-2018

Re: mod Help with return that was sent back to me saying it was not in the correct timeframe

[ Edited ]

Was it indicated to you, why, the product was returned to you? 

I ask because, generally, if you are returning cosmetics, the retailer usually doesn't want them shipped back. They'll usually tell you to keep them, and dispose of them, as you see fit.  They'll issue you a credit. 

I'd think this would be especially true, with items like Josie's 

that could become a mess, in shipment, and messy to handle, on receipt.  

Had the items been opened and used, was there a problem with them? Even if QVC didn't need them returned, seems odd they wouldn't have just tossed them, not sent them back. 

I would definitely contact the social team. 

   ****Oops, I see they did say, it was re time frame***

Honored Contributor
Posts: 36,196
Registered: ‎08-19-2010

Re: mod Help with return that was sent back to me saying it was not in the correct timeframe

Valued Contributor
Posts: 739
Registered: ‎03-25-2010

Re: mod Help with return that was sent back to me saying it was not in the correct timeframe


@GoneButNotForgotten wrote:

in regard to the 90-day return policy--they are back to 30 days. I heard one of the hosts mentioning it the other day.


The 30 day return policy went into effect again on June 1st I believe, so anything that was bought before that day still fell under the 90 day return period.