customer service and returns

judEve · ‎11-06-2014

I'm so sick of reading a review and the woman writing it complaining about why she can't return an unsatisfactory item! I've read "I can't return because I lost the packaging", "I can't return because I washed it", "can't return because it shrunk", "can't return because I don't have the return lable", "can't return because I wore it", they go on and on. Ladies if you throw away the packaging get a box or mailing bag, put item in there, ship. If it shrunk, you wore it, it faded, you got a stain on it, you can return it no questions asked!! If you lost return label go to "my account", then your orders, then the item, then print return label, then put in box, and return. If you don't have a printer call customer service and they will mail you a return label. If you don't want to go to the post office to return it put a note on your mailbox saying you have a package to be picked up and postman will come to your door, ring bell, and pick it up or go online and schedule a pick up.

In the 14 months I have been shopping with QVC I have returned a lot of things with NO problem! Every time I have contacted customer service they have resolved my issue to my liking! I have had 3 different items of clothing I had for SEVERAL MONTHS that I hadn't worn yet, when I went to wear them (months apart) I found out there was a problem. I called customer service and was told to return the items for a full refund! Now if that isn't phenomenal customer service I don't know what is. I hope certain ladies that read this don't abuse this option and ruin it for the rest of us as I know MANY of them will call and try to get refunds on old items simply because they changed their minds! Ladies if you have a TRUE problem with something even if it's past 30 days try calling customer service.

Another thing I have found is when I've watched an episode I recorded and I've tried to order the item only to find the price has changed, once again I called customer service and they honored the price listed on my recording.

I honestly believe QVC customer service wants you to be totally satisfied with your purchase and will do their best to accommodate you! Thank you QVC customer service! When you call please take a moment to thank them for helping you as more times than not people only take time to complain and it would be nice to hear something positive for a change! Thanks ladies I hope you find this helpful.

I've debated writing about my being able to return things I've had for months as I know people WILL take advantage, I just hope they don't ruin it for the rest of us with actual problems. Please use discretion!

Brittany-QVC · ‎06-14-2015

Moved:

This post has been removed by QVC. Could be perceived as unkind to original poster.

fancy pantsy · ‎06-25-2014

i have really had nothing but satisfactory experiences with customer service at the Q.

i dont return much, but once i rec'd someone elses order and not my own ... and CS resolved the situation to my satisfaction. then last month, i rec'd a pair of shoes that i LOVED, but part of the embellishment fell off. . i did not have original packaging or return slip, but CS mailed me one, and i returned the shoes and was promptly issued a credit. (because, unfortunately, my own size was by then sold out.)

THANK YOU QVC FOR GREAT CUSTOMER SERVICE

Mom2Dogs · ‎03-09-2010

I have also returned LOTS of clothing over the years.....ordered correct size (checked size chart....always) but was either to big or to small...S. Graver is the worst on sizing, at least for me. I also returned a denim and co jacket that was orange....when I went to wear it a couple months later I realized that is was just to orange. I called CS and they kindly let me return the item, it had never been worn but was past the 30 days.

I have nothing put praise for my dealings with customer service.

HiLo · ‎03-10-2010

@Mom2Dogs wrote:
I have also returned LOTS of clothing over the years.....ordered correct size (checked size chart....always) but was either to big or to small...S. Graver is the worst on sizing, at least for me. I also returned a denim and co jacket that was orange....when I went to wear it a couple months later I realized that is was just to orange. I called CS and they kindly let me return the item, it had never been worn but was past the 30 days.

I have nothing put praise for my dealings with customer service.

My experience with C.S. as been just like yours, mom, excellent. One of the reasons I like purchasing from the Q! The employees in CS have always been pleasant and eager to please.

cookie16 · ‎02-21-2012

I have, at times either had a question regarding an item/order or needed to return something and I have always been treated politely and pleasantly and had my issue resolved. Last year, I ordered a 7 1/2' Christmas tree and was very unhappy with it. CS couldn't be more accomodating and arranged with UPS to pick it up. What a relief for me. Thank you QVC.

Kachina624 · ‎03-10-2010

@judEve. Paragraphs are your friend. Too hard to read all that jammed up long tiny text.

New Mexico☀️Land Of Enchantment

blackhole99 · ‎08-22-2013

I have never had a problem returning any thing to QVC and on occasion I have not had the original packaging or pack slip, just went on line and printed every thing off or CS sent the paper work to me for the return. One time I had bought a printer cartridge and forgot about it and when I went to use it it didn't fit my printer. This was way past the 30 day return policy, I would say 3 months past and CS said just send it back. I return lots of merchandise and never had one problem.

SahmIam · ‎04-16-2010

The ONLY issue I have with returns is the LONG TIME it takes to receive a refund.

Beyond that, QVC CS has always tried to fix any situation be a lost receipt/packing slip, threw out the box/info, even beyond the 30 day period. Personal opinion? That MANY of these reviews are FAKE. Anyone can write a review on QVC.com unlike HSN where you MUST have purchased the EXACT item AND had it 5 days beyond delivery (they keep track). If QVC did this, I do believe you would see far less of those idiotic reviews.

Some people just live to complain, whine, be miserable.

judEve · ‎11-06-2014

Thanks Katchena for pointing out my lack of writing in paragraphs! I really appreciate your feedback and will make it a point to write in paragraphs from now on. I think the reason I didn't in the post you're speaking of was I couldn't figure out how to write in paragraphs in this format. If I remember correctly it didn't give me the option to space down, but I may be mistaken too.

I'm new to forum and really like it and like being able to post topics I'm interested in and to receive feedback! While writing this I was able to write in paragraphs easily so I must have just messed up on my post. Won't happen again, hopefully....😀

Take care and thanks for taking the time to point out my error!

Hope I didn't butcher the spelling of your name too bad. I looked at it, went to respond, and promptly forget the spelling and can't figure out how to get back without losing this response.

Jude