Community Chat

[so so]

I had something in my cart for LESS than an hour and they said I could not cancel it.... I just got a notice a few minutes ago that it is being shipped... Whaaaat??!!

[KingstonsMom]

Are you saying they shipped an item that was just in your cart, without you actually going thru the checkout process?

How can they do that?

[Anonymous032819]

Something doesn't sound right here.

I think that we are missing a lot of information.

[GenXmuse]

Did you order it by mistake?

[Krimpette]

I didn't think they can ship from your cart. Don't you have to put in your password, etc before the order is placed?

[Fressa]

I thought I read on the posts that you only have 30 minutes to cancel an order now. I have to say that it's down to zero time since they started this "receive by Christmas" promotion. I ordered the TSV and tried to cancel 5 minutes later and it said it was "in processing and no changes could be made".

I understand it's their perogative to change rules but I wish they would have a "visible post" so we just know the rules of operation.   

[Anonymous032819]

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@Krimpette wrote:

I didn't think they can ship from your cart. Don't you have to put in your password, etc before the order is placed?

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QVC can't ship anything that's in your cart.

It's not like you put a Bose speaker in your cart (for example), walk away from your computer, and then BOOM! The speaker has already shipped.

That's why I said that something sounds fishy about the first post, and that we were missing a whole lot of information.

[PinkSunset]

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@so so wrote:

I had something in my cart for LESS than an hour and they said I could not cancel it.... I just got a notice a few minutes ago that it is being shipped... Whaaaat??!!

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was it sitting in your cart or did you complete the checkout process? anything sitting in your cart can be removed, cancel doesn't apply here