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Honored Contributor
Posts: 36,050
Registered: ‎08-19-2010

can't check order status now

Tried to track my order status and now it says "call customer service"

got 3 things out and can't track none of them ! This is on top of the wonky website.   One by one the site is breaking down.

Honored Contributor
Posts: 15,173
Registered: ‎02-27-2012

Re: can't check order status now

Just checked 4 of my items in order status...tracking everything...all okay.

 

Firefox on a desk top.

Respected Contributor
Posts: 2,720
Registered: ‎07-12-2012

Re: can't check order status now

 

 

Two orders that I placed around the beginning of this month, were marked as "Processing Your Order," for approximately a week. 

On the day I was scheduled to receive the items, suddenly the order was marked, "Backorder."

Honored Contributor
Posts: 36,050
Registered: ‎08-19-2010

Re: can't check order status now

Now, it's Ok ! I must be under a curse or something. LOL

while ago it says "mmmmmmmmm order can't be found call CS"

 

Now, it's up again. 

 

I Swear I'm Hot.jpg

 

 

 

 

Frequent Contributor
Posts: 127
Registered: ‎12-24-2014

Re: can't check order status now

I placed an order in APRIL-----YES----APRIl!! BACKORDER---then a few days later--PREPARING your order.--Same thing for 4 MONTHS!!....I called EVERONE!!

I chatted with EVERYONE! I E-MAILED EVERYONE. Same response"Sorry, we are working on it"-----------------FOUR  MONTHS!!!!

Frequent Contributor
Posts: 133
Registered: ‎02-11-2012

Re: can't check order status now

Can't check items recently on air either.  How can such a big company have such network problems?  Especially on an day like this.

Honored Contributor
Posts: 36,050
Registered: ‎08-19-2010

Re: can't check order status now


@bronxgal1 wrote:

I placed an order in APRIL-----YES----APRIl!! BACKORDER---then a few days later--PREPARING your order.--Same thing for 4 MONTHS!!....I called EVERONE!!

I chatted with EVERYONE! I E-MAILED EVERYONE. Same response"Sorry, we are working on it"-----------------FOUR  MONTHS!!!!........

 

I believe I'd ask for a refund to my credit card and forget it.

 

 


 

Super Contributor
Posts: 443
Registered: ‎11-06-2017

Re: can't check order status now

@RespectLife   Same Here...Firefox on a desktop...Never seem to have problems ..Maybe its location or device thats being used.  Don't know

Honored Contributor
Posts: 15,173
Registered: ‎02-27-2012

Re: can't check order status now


@SharkE wrote:

@bronxgal1 wrote:

I placed an order in APRIL-----YES----APRIl!! BACKORDER---then a few days later--PREPARING your order.--Same thing for 4 MONTHS!!....I called EVERONE!!

I chatted with EVERYONE! I E-MAILED EVERYONE. Same response"Sorry, we are working on it"-----------------FOUR  MONTHS!!!!........

 

I believe I'd ask for a refund to my credit card and forget it.

 

 


 


@SharkE 

 

@bronxgal1 

 

NO need to ask for a refund!

 

Items on backorder are not charged to you unless they are shipped.

 

Just like wait list.

 

 

You CAN cancel backorders....and then forget about it!