Community Chat

[shopped out]

Do not purchase iems at full price.  or sale price.   I did.  then 2 days after saw on tv for less aabout $28.00 less.  Call customer service who saw it on line and said I would get a adjustment.  Never mentioned  it being a sale or clearence item.  Now they said no adjustment.

here are my options.  retun it less the shipping reorder it with the lesser price plus the shipping.    

being a customer sincce 2001 have never had this experience.

Worked in retail and if the customer brought the item with their receive soon, days not months  we would adjust their price.  Just good business.

[AZfem]

QVC used to give you a price adjustment if price went lower &  you called in 30 days. What are they telling you about your utem?  Are you saying if its clearance they won't adjust?  This will just add to returns if you send back & re buy (and the returns are slow as can be now).  Is this a new policy?

[TheMemphisVette]

Q WAKE THE HECK UP!!

This is up there with the dumbest changes ever.

if the buyer returns it, you will be reselling it at a lower price anyway

if the buyer returns it, you are adding to you return process/loss

if the buyer is mad and gone for good

most resellers offer price adjustments within reasonable timeline with no regard to why it was marked down.

Q....

get one of your bean counters to pull the adjustments for last rolling year.   compare that to what if 50% were returned instead.  and don't forget to factor in losing 10% of the customers if adjustments were denied.   work the numbers and get back to us by thursday.  

[Sparky3333]

Call and get a different CS rep...Sometimes you can get one that is wrong..Call again and a third time if needed..I have done this many times and always get the help i need eventually.Good luck!

[on the bay]

This is my theory, (for what it's worth or not).

About a month or two ago, some nice poster mentioned that she had called and gotten a refund on an item that had been reduced after she had purchased it and she was able to get credit.

Others talked about how it seemed to be happening a lot and was strange how some things were reduced a lot even the next day after being at a higher price.

Some said they watched and routinely called to get a credit.

Others like me were not aware or didn't really notice this but glad to know of it.

Some reported back, including me how after reading about this we were able to get credit for the difference in what we paid and the now lower price.

I wonder if so many started calling in or emailing and getting credit, that QVC realized this was not such a great idea and the policy was changed to no credit would be given for an item now on sale or clearance etc. Then when would credit be given? Never? What else would you call a lower price?

And why were prices in some cases reduced so drastically, seemingly all of a sudden. Was it because the overpriced item was not selling, or sold at the high price and not many left so they needed to get rid of it? Who knows?!

What it ends with is many unhappy customers. It always makes someone feel bad to see what they paid for yesterday is now

reduced so much. Unless the color or size they wanted is now sold out and they got the one they wanted even at a higher price

Just seems another example of QVC making a not very profitable decision, while thinking they are making one. 

Just like a restaurant keeps being successful-good food, good prices, creative and attractive marketing, treats employees well, so do for the most part, other types of businesses.

Or they don't and continually make bad decisions, and don't succeed.

[ScrapHappy]

O recently bought an area rug from Target.  It was $419.  Two days later, when the next weekly ad/Target Circle Deals came out, it was $293.  I called CS and he said since it was a Target Circle Deal, he couldn't do a price adjustment.  I told him the deal wasn't available when I purchased the rug and that I'm a Target Circle member.  It didn't matter.  Went to the store.  The guy at the return counter was very nice, didn't question and didn't question anything.  Returned the rug and re-purchased it.  I Think customer service, especially via phone, is lacking these days.

[cjm61]

@shopped out I was always taught you don't buy unless it's drastically reduced. I really could care less about the price adjustments policies from retailers as I buy so cheap that I never see it for less.

I buy As Is, TSV's, Lunchtime and Primetime Specials (although these are not as reduced as in the past).

[Kachina624]

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@Sparky3333 wrote:

Call and get a different CS rep...Sometimes you can get one that is wrong..Call again and a third time if needed..I have done this many times and always get the help i need eventually.Good luck!

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@Sparky3333.  @AZfem.  I don't think this is negotiable.   A new policy. Went into effect very suddenly late last month.  It seems to be set in stone.

[chrystaltree]

From what I understand they have tightened up on price adjustments .  Clearance items are not eligible and they won't make exceptions now.  And that good business.  Sorry but some retailers did back in the old days is irrelevant now.  QVC should update it's price adjustment policy on it's home page so that everyone is aware of it.  

[MG Chris]

They won't credit you the difference until the item has shipped. If the item sells out or goes back to full price you are out of luck. HSN will credit immediately.