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Honored Contributor
Posts: 13,769
Registered: ‎05-18-2017

Re: been a good ride QVC no more ordering for me


@Tori3569 wrote:

If one feels QVC is that inept, it surprises me one would want to stay on the forums.  


@Tori3569  -  There are some that hate QVC and post negative things all the time, but continue to participate on the forums.  It surprises me too.

Honored Contributor
Posts: 13,769
Registered: ‎05-18-2017

Re: been a good ride QVC no more ordering for me

@northiie57  - Can you order from your phone?  

Esteemed Contributor
Posts: 6,474
Registered: ‎06-09-2010

Re: been a good ride QVC no more ordering for me


@northiie57 wrote:

thanks ladies I have done all and more suggested and still no go ....again this is why I will not order...no matter how many times I have tried and my desktop is newer, always this error

 

Hmm, something went wrong

Try again, or contact Customer Service at 888-345-5788

Continue

That happened to me on my Fire Tablet. I tried several times and it wouldn't go through. I came back the next day and it worked. Who knows why it brings up these messages. I thought maybe too many orders placed at the same time!!! Just a guess.

Respected Contributor
Posts: 4,529
Registered: ‎03-10-2010

Re: been a good ride QVC no more ordering for me


@northiie57 wrote:

Over 30+ years of ordering, today after many weeks and attempts to order online with my desktop, keeps giving me error that ooops something went wrong and call customer service.  After 12+ prompts you finally get a live person that said they fixed it and did everything they said to do and tried again to order today and guess what? same thing happened! Yes, I have done everything and even QVC is stumpted why it won't let me order online.  I do not want to call customer service everytime I want to order! thats why they have ONLINE ORDERING, too many prompts and too many glitches to order.  Many of the products have gone down hill ....so sad to see this coming to a close for me Smiley Sad  I will always stay current in the forums though...thanks for the vent Smiley Happy


 

How about calling in your order?  It's been a long time for me, but I know I used to call QVC and place my order.

 

Honored Contributor
Posts: 13,201
Registered: ‎03-19-2010

Re: been a good ride QVC no more ordering for me

Not QVC, but I often have trouble logging into Sephora.  I've tried all the different fixes, and while I can change browsers and log in, the site on the other browser doesn't act right.  I tried chatting with them online and they suggested I re-install my browser.  That's not happening.  Funny, as soon as their sale was over, I had no problem logging in. This happens regularly to me on just their site.  

Respected Contributor
Posts: 2,986
Registered: ‎07-18-2010

Re: been a good ride QVC no more ordering for me


@northiie57 wrote:

Over 30+ years of ordering, today after many weeks and attempts to order online with my desktop, keeps giving me error that ooops something went wrong and call customer service.  After 12+ prompts you finally get a live person that said they fixed it and did everything they said to do and tried again to order today and guess what? same thing happened! Yes, I have done everything and even QVC is stumpted why it won't let me order online.  I do not want to call customer service everytime I want to order! thats why they have ONLINE ORDERING, too many prompts and too many glitches to order.  Many of the products have gone down hill ....so sad to see this coming to a close for me Smiley Sad  I will always stay current in the forums though...thanks for the vent Smiley Happy


 

=====

there is nothing wrong with you or your browser, I have been through the exact same thing you describe and I'm pretty computer savy too. my browser is Safari and if QVC has trouble with that they are in big trouble.


At C/S direction, I cleared, cleaned, turned off, and I finally figured it out.  One customer service rep asked me if I was using their app. I didn't like it but I tried and it worked perfectly.

 

I'm not sure the reason but they keep pushing people to use their app and I think the problem is they have something going on in their system.  Another factor it always seem to happen when they were very very busy. I started using the app with no problems and after a month or so I went back to using my regular qvc.com and have had absolutely no problems since. Nothing I'm using changed, I'm convinced it's QVC.  

Honored Contributor
Posts: 11,572
Registered: ‎03-09-2010

Re: been a good ride QVC no more ordering for me

 

Try a different internet provider. I use safari but also use Duck Duck Go and Chrome as needed.

Respected Contributor
Posts: 3,283
Registered: ‎05-21-2010

Re: been a good ride QVC no more ordering for me


@Bhvbum wrote:

@northiie57 wrote:

Over 30+ years of ordering, today after many weeks and attempts to order online with my desktop, keeps giving me error that ooops something went wrong and call customer service.  After 12+ prompts you finally get a live person that said they fixed it and did everything they said to do and tried again to order today and guess what? same thing happened! Yes, I have done everything and even QVC is stumpted why it won't let me order online.  I do not want to call customer service everytime I want to order! thats why they have ONLINE ORDERING, too many prompts and too many glitches to order.  Many of the products have gone down hill ....so sad to see this coming to a close for me Smiley Sad  I will always stay current in the forums though...thanks for the vent Smiley Happy


 

=====

there is nothing wrong with you or your browser, I have been through the exact same thing you describe and I'm pretty computer savy too. my browser is Safari and if QVC has trouble with that they are in big trouble.


At C/S direction, I cleared, cleaned, turned off, and I finally figured it out.  One customer service rep asked me if I was using their app. I didn't like it but I tried and it worked perfectly.

 

I'm not sure the reason but they keep pushing people to use their app and I think the problem is they have something going on in their system.  Another factor it always seem to happen when they were very very busy. I started using the app with no problems and after a month or so I went back to using my regular qvc.com and have had absolutely no problems since. Nothing I'm using changed, I'm convinced it's QVC.  



@Bhvbum wrote:

@northiie57 wrote:

Over 30+ years of ordering, today after many weeks and attempts to order online with my desktop, keeps giving me error that ooops something went wrong and call customer service.  After 12+ prompts you finally get a live person that said they fixed it and did everything they said to do and tried again to order today and guess what? same thing happened! Yes, I have done everything and even QVC is stumpted why it won't let me order online.  I do not want to call customer service everytime I want to order! thats why they have ONLINE ORDERING, too many prompts and too many glitches to order.  Many of the products have gone down hill ....so sad to see this coming to a close for me Smiley Sad  I will always stay current in the forums though...thanks for the vent Smiley Happy


 

=====

there is nothing wrong with you or your browser, I have been through the exact same thing you describe and I'm pretty computer savy too. my browser is Safari and if QVC has trouble with that they are in big trouble.


At C/S direction, I cleared, cleaned, turned off, and I finally figured it out.  One customer service rep asked me if I was using their app. I didn't like it but I tried and it worked perfectly.

 

I'm not sure the reason but they keep pushing people to use their app and I think the problem is they have something going on in their system.  Another factor it always seem to happen when they were very very busy. I started using the app with no problems and after a month or so I went back to using my regular qvc.com and have had absolutely no problems since. Nothing I'm using changed, I'm convinced it's QVC.  


@Bhvbum     If you are having problems with signing and or ordering and you are using Safari that most likely is the problem. I had to switch to Chrome because Safari does not work with Macy's, Sephora, Wayfair and other websites.  I use a Macbook with Chrome and I have not had the problems that others have with ordering or signing in. The OP has not said what browser she is using. Maybe she will let us know. If this were a QVC problem then none of us would be able to complete an order. 

Honored Contributor
Posts: 19,167
Registered: ‎04-28-2010

Re: been a good ride QVC no more ordering for me

So easy to order by phone call.

 

Keep real humans employed, etc. 

 

Very nice order representatives, too. 

 

Have a nice weekend, everyone.   

'More or less', 'Right or wrong', 'In general', and 'Just thinking out loud ' (as usual).
Respected Contributor
Posts: 3,531
Registered: ‎09-02-2022

Re: been a good ride QVC no more ordering for me

I am NOT offended if you dont want to read the following. 

Its a lot of boring, egg head info that cld help QVC offer their Customers the best service,  & increase Q sales:

 

 ~ ~ ~ ~ ~ ~ ~

 

Before I stopped ordering from QVC,  after Eons & Eons of "buying from QVC like a Drunken Sailor'ess" ..    I kept communicating with QVC "powers that be" that they needed:

 

A:

1) TRAINED, EXPERIENCED "Information Technology" (IT)" personnel, that people, professionals,  or at least IE Mgt Manager, directing IE subordinates

 

B:

2)  And computerized accurate Real Time Inventory System that accurately, timely communicates between:  

-  Inventory <-->  Sales  <->Inventory <--> Ordering <--> Inventory <--> Mail Room <--> Inventory Sold

 

..  (albeit is.. Im am NOT an Industrial Engineer who cld professionally guide them with this step-by-step Sales Total Life Cycle,  who wld be able to stream out what's needed here,

 

3)    And they need their computerized "Information Engineering (IE) System" experienced personnel operating an instant, accurate backbone to the above integrated Lifecycle Inventory System.

 

 

4)     -  I even offered this Professional Counseling Svc **FREE**  to QVC!!!       So that *I* could continue buying from QVC.  I was sooo addicted   "buying like a drunken sailor-ess"    Nah Duh! 

 

5)   Sooo   OK

Soo, I finally left QVC, after trying everything!     .. for a LONG, LONG  time.

 

6)    Current problem y'all are seeing now, complained here: 

When QVC IE Dept updates their IE Software System  (whenever that is, since they dont notify the Customer) ..   they do NOT test it against *ALL* common Customer Browsers used, (ex, FireFox, Safari, Duck Duck, Chrome, etc,   so some Customers are out of luck ordering, 

   This is NOT a difficult task for QVC IT Dept to do, test their updated system to ALL commonly Customer used Browsers. 

   

7)  Does QVC care?  Obviously NOPE. It's obvious

    Customers, hungry to order what they see they QVC want,  just keep blinding stumbling around, trying to order from QVC.com using whatever Browser QVC IT Dept happened secretly test against QVC.com ordering.  And QVC Customers are left to stumble.  this Browser?  that Browser? This other Browser?

 

8a)   Or, Perhaps ordering by phone, Customer losing out on Ordering QVC.com - online, & not getting the benefit of ordering thru a "pass thru" like ex "MrRebates" to QVC, & Q Customer collecting Tax Free Money Back from MrRebates for their Q purchases, nice $$$ at the end of the month. 

   

8b)  (btw, ive collected THOU$AND$ of *Tax Free Cash* by ordering from QVC.com thru using "pass thru" like MrRebates. 

      @Shelbelle  on QChat has been uniquely devoted to posting ALL these "Pass thru" opportunity, ordering Rates here on QChat - **FOR YEARS** she's been doing this - for us to save "Tax Free Money!"  rates, by rates, by rates - @Shelbelle  never giving up on us to save more money from buying via QVC.com!!

 

9) - Inventory isnt accurate when presented on TV/Online, 

- Inventory isnt accurate when Customer Ordered

- Inventory isnt accurate when Customer Charges/Pay for the item

_Inventory may/may not be there to mail to the Customer. 

-QVC may/may not let the Customer know the Item is Back Ordered, Out of Stock, Probably wont ever be offered (ex Problems with Vendor), etc etc

This would allow the Customer to plan their own purchases, substitutes, waiting periods,  rather than be hanging out there, blindly, while QVC is getting their act together!

 

These QVC Sales problems have dragged on, NOT FIXED for years & years & years & years. 

 

I have prior QChat complaints/solutions for this, for yrs & yrs & yrs. at a minimum.

   And written, called, sent, (Smoke Signals (not really this))   all modes of communicating straight to QVC Mgt, all the way up the line, TO THE TOP,  with this.

 

Nah Duh.

 

Businesses pay BIG BUCKS for the Info Ive presented above.  It cld even be enough INFO to help QVC decide what Company/Consultant they want to hire!  For help UP business, for more Q sales for themselves, & their Customers.

 

Nah Duh

 

QVC  obviously is happy with what they doing (or not doing) or what Q stock is doing.

 

And obviously, Q Customers love their Q experiences/items to keep with the Q as their Vendor.

 

My ONLY control after all this is -

    Stop buying from QVC - until they get their Act together, which may/may not ever happen, as hard as I tried.

So, I took my money elsewhere, ("still with a toe in QVC"), in case QVC finally get their act together, before I'm lost to Alzheimer's, or my Death.  Then, QVC will surely not get my money.

 

Apologize yet again, QVC, to harangue abt this/you.