Reply
Respected Contributor
Posts: 4,681
Registered: ‎03-09-2010

i ordered 2 pairs of earrings yesterday at the Southern channel and indicated express delivery for one pair.  i expect to wear them the end of next week and wanted to be sure they would be here.  i just now got notification that both pairs have shipped -  together - express - when i was charged for express on just one.  first of all, good for combining orders. secondly, i so appreciate the acceleration of the arrival of the other pair of earrings- at no extra charge.  someone is thinking over there -  and i am a grateful and appreciative customer.  this will pay off for them.

Honored Contributor
Posts: 11,151
Registered: ‎03-09-2010

Re: amazing customer service

HSN is great to deal with.

Trusted Contributor
Posts: 1,246
Registered: ‎08-14-2015

Re: amazing customer service

Was it HSN or JTV ?

Respected Contributor
Posts: 4,681
Registered: ‎03-09-2010

Re: amazing customer service

@Silver Fox1   HSN.

Highlighted
Honored Contributor
Posts: 11,151
Registered: ‎03-09-2010

Re: amazing customer service

FWIW, there's no need to couch things as "the southern channel", since some folks don't know who that is.  QVC seems to have no problem allowing "HSN".