Zulily - Page 5

Novemberbaby · ‎03-09-2010

I Ordered a comforter set & after several weeks contacted Zulilu & they said it was to be shipped directly to me from the manufacturer instead of to them but in checking they said they had no more so I was out of luck & Zulily refunded my purchase. No issue problem.

abbeythe 8th · ‎04-17-2010

My DIL loves Zulily. It's been awhile since I ordered but was not impressed with the quality of the things I received. Now I see there is a lot of QVC merchandise offered for less than it sells on air.

cecesnana · ‎07-12-2013

With Zulily we have to be more patient with long waits for shipments since they come from different suppliers.

lulu2 · ‎03-09-2010

@lulu2 wrote:
I received an order from Zulily today. At the bottom of the box were a pair of Muk Luk sandals not in a shoe box. On top of them were 5 large Goose Creek candles (ordered 5/7), 3 of which were broken. They were wrapped in bubble wrap but apparently not enough. The sandals were flattened and smell like scented candles. There were 2 Samuel B rings and 1 pair of earrings. The rings were described as garnet and moonstone eternity bands but have only moonstones.

I called Zulily and was offered a replacement for the candles and sandals. I agreed to the sandals but said I was hesitant to have more candles sent. I was then offered a Zulily credit. The rings are no longer available and again was offered a Zulily credit. I am keeping them. I asked for a refund (for the candles) to my Pay Pal account. I was told only a supervisor can issue a refund. I asked for a supervisor. I was told they were all busy and I could wait or have a return call.

It's been over 2 hours and I'm still waiting.

Update:

No one called back and truthfully I forgot about it until this morning. I called CS; I was given a refund. This is a first for me. I was not offered any good will credit.

bri20 · ‎03-10-2016

@lulu2, will you order from them again?

lulu2 · ‎03-09-2010

@bri20 wrote:
@lulu2, will you order from them again?

@bri20

Funny you should ask. I've sworn them off before but eventually felt the urge to open their emails.

I have a number of orders I'm waiting for, so we'll see how that goes.

Have a nice holiday weekend. I cannot believe how warm it's become in the last few days. The last few weekends were cool and rainy; now it feels like we are in the midst of summer.