Community Chat

[gidgetgh]

We received our bill yesterday and the discount they'd given me the last time I'd asked for one had expired I guess. Our bill has gone up twice in the last three months which surprised me because our discount period wasn't supposed to end till June 1st. Anyway, I'm mailing our payment today, but I thought I'd call them and ask for another discount going forward. It irritates me that we have to play this little game with Comcast to get a fair rate, but it usually works and I wanted a lower rate if we could get it. So I called and got the Automated Attendant. It went something like this:

Welcome to Comcast. Press 9 to continue in Spanish.

If the last four digits of the phone number on your account are XXXX, please press 1. I pressed 1.

If, at the end of this call, you'd like to receive a call back within 30 minutes to take a brief survey about your call experience today, press 1. If you don't want to take the survey, press 2. I pressed 2.

Press 1 if you're calling about disruptions to your service. Press 2 if you'd like to establish new service. Press 3 if you're making changes to your service. Press 4 if you have a question about your bill. I pressed 4.

It seems to me they also prompted me to press yet another number for something else after that, but it's all a blur now. But I was lots of "press X for..." in at that point.

"Please hold for the next available account representative". So I held. About 30 seconds later, the recording said "we're sorry, but we're too busy to take your call right now. Please call back at another time." WHAT???!!! No option to leave your name and number for them to actually call me, they're paying customer. No option to continue holding (which I would have been happy to do). Just, we're not talking to you now, so see ya!

I went through all the gyrations to even get someone. Pressed all the numbers I was supposed to press. Said I didn't want to take their survey. Held when I was supposed to hold. And the recording actually said "we're too busy to take your call right now. Please call back at another time." I actually burst into laughter. It was 8:45 on a Saturday morning. Really, how busy could they possibly be at that hour of the morning? And Comcast, at least in our area, is a 24 hour operation. So they weren't closed. I would seriously consider switching to AT&T UVerse or something else, but I really don't think any of them are seriously going to outdo each other on rate.

Anyway, I just had to laugh. I'll call them back because, as always, I have no other option. And I'll tell them I'm considering switching to another company and hopefully they'll offer me a lower rate to stay, which they've done every 6 months for the last several years.