Community Chat

[occasionalrain]

On 5/5/2014 tansy said: I'm a skeptical person and would have been wary of the tech's recommendations on a system that was only seven years old.

I would be so suspicious that I would call another company to get a second opinion. Getting the same company to send a second inspector is not a second opinion at all.

[Azcowgirl]

Oh my goodness....for sure, call another company for a second opinion. I had a popular local company come out when my AC quit working. The guy came down from the roof and said I needed a new unit, and they would call me back with a bid. It was close to three thousand. I called a different company thirty minutes later, and all that was wrong was a sixty dollar part needed replacing !!!

[biancardi]

On 5/5/2014 kittymomNC said:

I would absolutely insist on another technician that is more experienced. If the first one was careless or inept enough to not even order the part, I would not trust his diagnosis of the problem. Definitely get another check of your systems to be sure -- that's a lot of money if it turns out to be unnecessary work.

totally agree

[ID2]

On 5/5/2014 KathyPet said: We have a maintenance contract with the company who installed the Heating and AC in our house which was new 7 years ago. It entitles us to 2 Maintenance checks a year, a top priority on any service calls for problems and some discount on labor for repairs which we have never needed. the first week of April the tech came for the check up. He has never been here before. goes to basement to check that unit and then calls me down to point out several areas that he thinks we should address. Then he goes to check the outside air conditioning unit, comes in and says the fan is leaking oil and that we really need to replace it immediately or face having it die when it gets hot enough to turn on the A/C. we say Ok. Cost is $625.00 and they need a 50% deposit to order. He asks for a check for the 50% deposit. I say No, we will use a credit card. He writes up the paperwork and calls in to authorize the charge. I asked how long before the part comes in and he says about a week. Fast forward to this past Friday. haven't heard a thing. DH calls to find out what status is. CSR says they will check and call back. No return call. he calls today and CSR tells him the tech NEVER ordered the part! DH is not a happy man. CSR says Well, he's new on the job. DH says well then you didn't train him very well then did you? Did he think the part would order itself! Anyway, now I don't trust his work. I want to insist that we get another more experienced person to come back out and check his diagnosis on this fan. Do you think we should??

Geez can't read this! Remember paragraphs are your friend.

[loveschocolate]

On 5/6/2014 ID2 said:

On 5/5/2014 KathyPet said: We have a maintenance contract with the company who installed the Heating and AC in our house which was new 7 years ago. It entitles us to 2 Maintenance checks a year, a top priority on any service calls for problems and some discount on labor for repairs which we have never needed. the first week of April the tech came for the check up. He has never been here before. goes to basement to check that unit and then calls me down to point out several areas that he thinks we should address. Then he goes to check the outside air conditioning unit, comes in and says the fan is leaking oil and that we really need to replace it immediately or face having it die when it gets hot enough to turn on the A/C. we say Ok. Cost is $625.00 and they need a 50% deposit to order. He asks for a check for the 50% deposit. I say No, we will use a credit card. He writes up the paperwork and calls in to authorize the charge. I asked how long before the part comes in and he says about a week. Fast forward to this past Friday. haven't heard a thing. DH calls to find out what status is. CSR says they will check and call back. No return call. he calls today and CSR tells him the tech NEVER ordered the part! DH is not a happy man. CSR says Well, he's new on the job. DH says well then you didn't train him very well then did you? Did he think the part would order itself! Anyway, now I don't trust his work. I want to insist that we get another more experienced person to come back out and check his diagnosis on this fan. Do you think we should??

Geez can't read this! Remember paragraphs are your friend.

You CAN'T use paragraphs with an iPad on the Q's site.

[Madame Lorrraine]

You should have sought a second opinion before authorizing the first guy to do the job. I know what a pain in the neck the process of getting bids is but it can really be worth it. You were SMART to put it on your credit card; I NEVER do business in cash or by check.

Live and learn; we've all done it.

[Lipstickdiva]

Am I the only one who doesn't think 7 years old is that new? Back in the day, heating and a/c units used to last a long time. So did everything else. Now, an a/c unit is designed to last 12-15 years so that unit is half way through it's "life expectancy."

[Elstongunn]

Absolutely YES.

[birddrops]

On 5/6/2014 LipstickDiva said:

Am I the only one who doesn't think 7 years old is that new? Back in the day, heating and a/c units used to last a long time. So did everything else. Now, an a/c unit is designed to last 12-15 years so that unit is half way through it's "life expectancy."

I agree.

[hckynut]

Never mind I thought this was about a 2nd opinion on a health issue.