Woman Fired over $200 Tip - Page 8

issiestorm · ‎09-05-2010

I can see why some folks think the tip indicated $200; but I don't think it looked all that clear, and the fact that it wasn't totaled should have been a red flag.

Irshgrl31201 · ‎03-18-2010

On 4/10/2014 esmerelda said:
On 4/10/2014 JaneMarple said:
On 4/10/2014 esmerelda said: A week? That is "so long"? I guess he didn't notice it for a week. It was a credit card charge, wasn't it? Am I wrong about that?

It was week before he notified IHOP about it, they gave him back his money but managment should not expect the waitress to pay it back. It's their fault.

How is it management's fault? Management didn't get the tip. Did they even know about it before the customer pointed out the error? Apparently the wait staff don't pool and split tips at IHOP. If they did I'm certain someone would have questioned the amount. I hope all are not like she is.

When I worked as a server the restaurants are the ones who hand out the tips at the end of the shift that are put on credit cards. Of course it is the server who enters in the tips but they have to hand those copies into the manager when they get their nightly tip out. With a tip that big I am sure the server went to the manager first to alert them of this large tip because it would most likely be questioned and some POS systems even have a manager override key for a tip that large. So a manager would actually have to OK that tip amount being keyed in.

Usually with large tips like that though the customer almost always totals it out so you know it is not a mistake but if the restaurant let her take that tip out that night I feel it is their problem and not hers.

Those who make peaceful revolution impossible will make violent revolution inevitable.
JFK

JaneMarple · ‎05-23-2011

On 4/10/2014 Irshgrl31201 said:
On 4/10/2014 esmerelda said:
On 4/10/2014 JaneMarple said:
On 4/10/2014 esmerelda said: A week? That is "so long"? I guess he didn't notice it for a week. It was a credit card charge, wasn't it? Am I wrong about that?

It was week before he notified IHOP about it, they gave him back his money but managment should not expect the waitress to pay it back. It's their fault.

How is it management's fault? Management didn't get the tip. Did they even know about it before the customer pointed out the error? Apparently the wait staff don't pool and split tips at IHOP. If they did I'm certain someone would have questioned the amount. I hope all are not like she is.

When I worked as a server the restaurants are the ones who hand out the tips at the end of the shift that are put on credit cards. Of course it is the server who enters in the tips but they have to hand those copies into the manager when they get their nightly tip out. With a tip that big I am sure the server went to the manager first to alert them of this large tip because it would most likely be questioned and some POS systems even have a manager override key for a tip that large. So a manager would actually have to OK that tip amount being keyed in.

Usually with large tips like that though the customer almost always totals it out so you know it is not a mistake but if the restaurant let her take that tip out that night I feel it is their problem and not hers.

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scotttie · ‎03-09-2010

On 4/10/2014 Irshgrl31201 said:
On 4/10/2014 esmerelda said:
On 4/10/2014 JaneMarple said:
On 4/10/2014 esmerelda said: A week? That is "so long"? I guess he didn't notice it for a week. It was a credit card charge, wasn't it? Am I wrong about that?

It was week before he notified IHOP about it, they gave him back his money but managment should not expect the waitress to pay it back. It's their fault.

How is it management's fault? Management didn't get the tip. Did they even know about it before the customer pointed out the error? Apparently the wait staff don't pool and split tips at IHOP. If they did I'm certain someone would have questioned the amount. I hope all are not like she is.

When I worked as a server the restaurants are the ones who hand out the tips at the end of the shift that are put on credit cards. Of course it is the server who enters in the tips but they have to hand those copies into the manager when they get their nightly tip out. With a tip that big I am sure the server went to the manager first to alert them of this large tip because it would most likely be questioned and some POS systems even have a manager override key for a tip that large. So a manager would actually have to OK that tip amount being keyed in.

Usually with large tips like that though the customer almost always totals it out so you know it is not a mistake but if the restaurant let her take that tip out that night I feel it is their problem and not hers.

I agree. They just need to upgrade their policies.

issiestorm · ‎09-05-2010

I think that after all the furor, she did get her job back.

esmerelda · ‎03-10-2010

I guess there were two managers...the one who gave her the tip at the end of the shift and the one who asked for it back. Tips aren't evenly shared anymore?

*********************
Keepin' it real.

esmerelda · ‎03-10-2010

On 4/10/2014 Issiestorm said:
I think that after all the furor, she did get her job back.

Too bad.

*********************
Keepin' it real.

maryebrown_1 · ‎09-14-2012

On 4/10/2014 Irshgrl31201 said:
When I worked as a server the restaurants are the ones who hand out the tips at the end of the shift that are put on credit cards. Of course it is the server who enters in the tips but they have to hand those copies into the manager when they get their nightly tip out. With a tip that big I am sure the server went to the manager first to alert them of this large tip because it would most likely be questioned and some POS systems even have a manager override key for a tip that large. So a manager would actually have to OK that tip amount being keyed in.

Usually with large tips like that though the customer almost always totals it out so you know it is not a mistake but if the restaurant let her take that tip out that night I feel it is their problem and not hers.

Agree! My DS worked as a server/bus boy and he always came home w/ his tips that same night.

The customer in this instance did NOT total his receipt (instead he signed on the 'total' line instead of the signature line), and the restaurant totaled the cost of his meal and the tip. The IHOP needs to "own it", admit their mistake, rehire the waitress, and swallow the cost.

NoelSeven · ‎03-09-2010

On 4/10/2014 esmerelda said:
On 4/10/2014 Issiestorm said:
I think that after all the furor, she did get her job back.

Too bad.

Just a little ray of sunshine...

A Thrill Of Hope The Weary World Rejoices

Irshgrl31201 · ‎03-18-2010

On 4/10/2014 esmerelda said: I guess there were two managers...the one who gave her the tip at the end of the shift and the one who asked for it back. Tips aren't evenly shared anymore?

I was a server starting in the mid 80's through the 90's and I never worked at a place that shared tips. I am sure there are some but I haven't worked at one. I wouldn't want to either. I worked with some lazy people and I would have been p'd off if I had to share with them.

Those who make peaceful revolution impossible will make violent revolution inevitable.
JFK