Community Chat

[Maudlynn]

The drive-thru teller should not have asked the woman to come in. She could have offered a paper and pen for the woman to write out what she wanted.  The drive-thru teller did not need the woman to say her name.  A license would have sufficed.

I would have been angry at being asked to come in, even without the added frustration of a communication disability.  People go through the drive-thru because they don't want to go into the bank.

[CrazyDaisy]

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@Maudlynn wrote:

The drive-thru teller should not have asked the woman to come in. She could have offered a paper and pen for the woman to write out what she wanted.  The drive-thru teller did not need the woman to say her name.  A license would have sufficed.

I would have been angry at being asked to come in, even without the added frustration of a communication disability.  People go through the drive-thru because they don't want to go into the bank.

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Different banks have different policies.  You were not there, we are hearing one side of a story.  And sometimes you need to do things you don't want to do because **** happens. People deal with challenges everyday not just those who may have disabilities.

[Maudlynn]

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@CrazyDaisy wrote:

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@Maudlynn wrote:

The drive-thru teller should not have asked the woman to come in. She could have offered a paper and pen for the woman to write out what she wanted.  The drive-thru teller did not need the woman to say her name.  A license would have sufficed.

I would have been angry at being asked to come in, even without the added frustration of a communication disability.  People go through the drive-thru because they don't want to go into the bank.

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Different banks have different policies.  You were not there, we are hearing one side of a story.  And sometimes you need to do things you don't want to do because **** happens. People deal with challenges everyday not just those who may have disabilities.

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I've worked in banks for 35 plus years. Still do. There's no policy against accomodating customers with disabilities.

[CrazyDaisy]

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@Maudlynn wrote:

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@CrazyDaisy wrote:

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@Maudlynn wrote:

The drive-thru teller should not have asked the woman to come in. She could have offered a paper and pen for the woman to write out what she wanted.  The drive-thru teller did not need the woman to say her name.  A license would have sufficed.

I would have been angry at being asked to come in, even without the added frustration of a communication disability.  People go through the drive-thru because they don't want to go into the bank.

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Different banks have different policies.  You were not there, we are hearing one side of a story.  And sometimes you need to do things you don't want to do because **** happens. People deal with challenges everyday not just those who may have disabilities.

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I've worked in banks for 35 plus years. Still do. There's no policy against accomodating customers with disabilities.

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That is not what I said but you know that.  

[Maudlynn]

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@CrazyDaisy wrote:

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@Maudlynn wrote:

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@CrazyDaisy wrote:

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@Maudlynn wrote:

The drive-thru teller should not have asked the woman to come in. She could have offered a paper and pen for the woman to write out what she wanted.  The drive-thru teller did not need the woman to say her name.  A license would have sufficed.

I would have been angry at being asked to come in, even without the added frustration of a communication disability.  People go through the drive-thru because they don't want to go into the bank.

---

Different banks have different policies.  You were not there, we are hearing one side of a story.  And sometimes you need to do things you don't want to do because **** happens. People deal with challenges everyday not just those who may have disabilities.

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I've worked in banks for 35 plus years. Still do. There's no policy against accomodating customers with disabilities.

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That is not what I said but you know that.  

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Communication is hard.

[ccassaday]

I can totally relate to this. When I was living on my own and driving I had a hard time when going through any drive through. Whether it a bank or fast food. I knew I had to park and go inside to make things easier. There are certain things yes we need to do to help the disabled. But we can't fix everything to make it work for everyone. I can relate totally to this person being upset. It probably wasn't them asking her to come in that upset her. She was probably exhausted living with this disability and just had one of those moments where she was like why did this disability happen to her.  Anyone who is disabled has those kind of moments.

[suzyQ3]

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@CrazyDaisy wrote:

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@Maudlynn wrote:

The drive-thru teller should not have asked the woman to come in. She could have offered a paper and pen for the woman to write out what she wanted.  The drive-thru teller did not need the woman to say her name.  A license would have sufficed.

I would have been angry at being asked to come in, even without the added frustration of a communication disability.  People go through the drive-thru because they don't want to go into the bank.

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Different banks have different policies.  You were not there, we are hearing one side of a story.  And sometimes you need to do things you don't want to do because **** happens. People deal with challenges everyday not just those who may have disabilities.

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And yet I am so happy that my challenges don't equal those with disabilities, @CrazyDaisy

[CrazyDaisy]

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@suzyQ3 wrote:

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@CrazyDaisy wrote:

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@Maudlynn wrote:

The drive-thru teller should not have asked the woman to come in. She could have offered a paper and pen for the woman to write out what she wanted.  The drive-thru teller did not need the woman to say her name.  A license would have sufficed.

I would have been angry at being asked to come in, even without the added frustration of a communication disability.  People go through the drive-thru because they don't want to go into the bank.

---

Different banks have different policies.  You were not there, we are hearing one side of a story.  And sometimes you need to do things you don't want to do because **** happens. People deal with challenges everyday not just those who may have disabilities.

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And yet I am so happy that my challenges don't equal those with disabilities, @CrazyDaisy

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Guess that would depend on the challenges, disability and severity as to the compsrision validity. 

[Lindsays Grandma]

Sometimes when people have disability's or suffer chronic pain, there comes a time when it catches up and it causes a breakdown.  The woman, I am sure, is aware that she needs to help herself because she stutters but can't always do it.  So what happened at the drive through was probably more than she had dealt with that day and she cried because she was frustrated.  I suffer from chronic pain twenty four hours a day, three hundred sixty five days a year, there are times I cry.

The woman should not be judged, there but for the grace of God go I.  If anyone here had to walk a mile in the woman's shoes I'll bet some of the responses would be very different.

[Greeneyedlady21]

Speech is covered under the ADA-speech, hearing, and vision. So the onus is on the bank to comply with that, not on her to accommodate them. And I'm glad that law exists.

It's already been stated here several times, but it's awfully easy to judge when it's not you in her shoes. She's not just having a bad day, she lives with that 24/7. Lives with the judgement, impatience, lack of empathy, ridicule of others.

I don't have a disability but I'm living a life situation that no one gets at all because they're not living in my shoes. So anyone who judges me can just ....fill in the blank.