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03-30-2021 07:38 PM
Was at Panera today around 2pm While waiting on my order to be called , a lady customer came up to the counter where you pick up your food and grabbed a bag full of food . None of the food service staff were facing the counter where they place the finished food orders. None of the staff had announced a food order while I was standing there waiting on my order . This other customer started rummaging through the bag they grabbed and then put it back on the shelf as it apparently was not her order . I was appalled . I said to her that I hadn't heard them call any of the order numbers. She ignored me .She then grabbed another bag when they put it on the counter and rummaged through the bag rhen walked out. I asked the Panera employee abt my order # and he pointed to the bag that other lady rummaged her hand all in the bag over everything . I told the Panera staff abt what the lady did and he said he needed to make me a new one as no other customer is supposed to handle someone elses food.
03-30-2021 07:40 PM
I'd probably say, "Forget it", and LEAVE
03-30-2021 07:45 PM
That is so bizarre.
03-30-2021 07:52 PM
I asked them to refund my money. That is so nasty! I'm sorry, that must have been quite appalling.
03-30-2021 07:52 PM
@skatting44 You did the only thing you could do. It would have been unwise to have further confronted the nut case. You might have called out to one of the employees and pointed out what was going on.
03-30-2021 08:23 PM
I probably would have done the same as you, if not asked for a full refund and talked to a manager. That sounds disgusting and I would be very angry if that happened to my order. It's an unfortunate issue since the staff isn't really at fault, just one idiotic customer.
03-30-2021 08:31 PM
@skatting44 wrote:Was at Panera today around 2pm While waiting on my order to be called , a lady customer came up to the counter where you pick up your food and grabbed a bag full of food . None of the food service staff were facing the counter where they place the finished food orders. None of the staff had announced a food order while I was standing there waiting on my order . This other customer started rummaging through the bag they grabbed and then put it back on the shelf as it apparently was not her order . I was appalled . I said to her that I hadn't heard them call any of the order numbers. She ignored me .She then grabbed another bag when they put it on the counter and rummaged through the bag rhen walked out. I asked the Panera employee abt my order # and he pointed to the bag that other lady rummaged her hand all in the bag over everything . I told the Panera staff abt what the lady did and he said he needed to make me a new one as no other customer is supposed to handle someone elses food.
@skatting44 I would have left asking for my $ back if I had paid.
This would have skeeved me out so bad even with a replacement my appetite would be gone.
We saw this at a restaurant waiting for gyro sandwiches and a woman went up and was lifting the aluminum foil to see which sandwich was hers.
Thankfully ours was still being made.
Ick ick and triple ick.
03-30-2021 08:33 PM
It should all be on film...most businesses video everything now.
03-30-2021 08:38 PM
This doesn't sound like a customer looking for her order, though.
She walked out with nothing.
03-30-2021 08:54 PM
@Cakers3 wrote:This doesn't sound like a customer looking for her order, though.
She walked out with nothing.
I agree. Hard telling what she was doing.
I hope the customers whose orders those were that she touched were notified of the fact and had their order replaced. YUCK!
This is making me re-think restaurant food delivery!
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