What would you do? Car dealership question.

Seannie · ‎05-19-2010

Hi all,

I had my car's oil changed and tires rotated a couple of days ago. Besides the black

fingerprints all over (expected) there were a couple dirty streaks near rear passenger

tire. Well, they didn't wash off. One is an inch dent and scrape down to the metal and one is just a 3 inch black streak.

IWhat would you do if this happened to you and am I out of luck since I didn't notice

before I drove it home?

TIA, Seannie

Ms X · ‎09-13-2012

I'd bring it back in and show them, at peak time if possible. I'd talk a little bit loudly so that other customers would hear to improve my chances of being taken seriously. If this will hurt the soundness of your tires, I'd insist that they make it right. If it's just cosmetic, they most likely have some kind of soap that would take the grease off in no time. I've seen mechanics clean their hands of grease with some kind of special cleanser.

Winkk · ‎03-15-2010

I would take it back and show. Then, I would find another mechanic.

GCR18 · ‎07-03-2013

My first thought is you are out of luck, but you will lose nothing by going there. Go down first thing Monday morning and talk with them. Hopefully they will make it right. If they don't, you'll know to look for some where else to take your car in the future. Hope you have a good outcome.

kitty60 · ‎03-13-2010

There is no way you should have any grease or oil on your car when you have the work done. They should be professional enough to leave your car as it was. I would bring this back and mention all the items. The scratch and dent may be questioned, but I would try, but there is no excuse for the oil or grease on your vehicle.

Annabellethecat66 · ‎03-12-2010

That's a no-brainer. I'd take the car back in and tell them you found it difficult to remove it and it was done by their employees.

Most reputable dealers, repair shops would honor it and do what's necessary to fix the problem.

It doesn't sound like something that just anyone would put there. It sounds like it's obvious that it was put there by someone working on your car.

Just take it back in and speak to the owner or the manager of the maintenance shop.

queendiva · ‎03-12-2010

What she said and find a new shop, maybe one approved by AAA.

Seannie · ‎05-19-2010

Thank you all for your replies. I am willing to live with the black streak since it looks

like a mark from rubber, but the dent down to the bare metal will need to be

repaired and painted so it doesn't rust. We will get a massive snowstorm soon

but at least I will call the service manager first thing Monday.

Seannie

Tootie15 · ‎12-17-2012

Like someone else mentioned, I would tell them that you tried and the marks wouldn't come out. What I do when we take our cars in, is take a walk around it before I leave .. if anything is wrong, you can take care of it then.