Community Chat

[Tuppermore]

I am very frustrated and decided that maybe someone has a better option.  I have been a member of Ebates for a couple of years.  Everything was fine until last summer.  I have had my Cash Back account mysteriously drained of my money.  The first time, I jumped through all of their hoops to have things restored.  The situation was escalated to a CS rep with more authority.  She gave me an extra $10 for my trouble and assured me the problem was solved. 

In September the same thing happened.  The problem was escalated again and fixed.  I was also assured that it shouldn't happen again and that QVC was the problem because of how that manage the Cash Back.  Strange things were fine for 18 months before it happened the first time. 

Well, guess what?  It has happened again.  This time Kohl's as well as QVC purchases were impacted.  I have lost about $25.  This happened overnight.  When I checked at about 9:30 PM my money was there.  The next morning, it was gone.  I emailed last week and still have no response.  $7.45 was restored, but that is no where near what I have lost.  The efforts that you have to go through to have any transaction verified and restored are ridiculous if you have over a dozen transactions. I have checked the account every day to stay on top of things.  It was all fine until last week.  Now, I have 14 transactions that have vanished from the Cash Back page.

I do most of my shopping online and thought that this was a great opportunity to receive some extra money.  Has anyone else had trouble with Ebates?  I know there are other companies that do the give cash back for purchases.  I am to the point that the headache and trouble to resolve any issues is hardly worth it.  I need your help.  Thank you for listening to my frustrations.  I feel like they have stolen my money and not kept their promises.  Then, they make me feel like I did something wrong.

[blueroses47]

I just signed up with ebates in January, so I'm somewhat late to this party.  So far I think I'm up to about$180 back.  I do buy a lot online, but I guess not as much as many people.  So far, no problem, but as I say, I haven't been on long.

Hope you get more responses that might help, I'm sure you will.  Really, if this happens and it is a nuisance to get it resolved, I can see where it would prove just not worth it in the end.  If it happened to me, I think I would probably close my account or just not use them anymore.  I get so aggravated dealing with poor customer service.

[Q4u]

Do they think someone hacked your account?  Did they recommend changing your password??  I think I would change my password immediately and see what happens.....  

[GenXmuse]

Try Topcashback. I’ve had no problems whatsoever and they usually have the highest rebate amount. Also, if you find a better rate elsewhere they will match it. 

[SeaMaiden]

I use MrRebates and never have had an issue with my account.   Maybe close your old account and reopen an new one with Ebates if you want to  stay with them.  I am sure CS would help you open a new account with a new account number.

[sunshine45]

you may want to switch over to mr rebates or extrabux. i have never had a problem like that with ebates. if you want to stick with ebates, maybe take a screenshot of your cash back each day or every week to have it as a record?

[SilleeMee]

If rebate money is vanishing then I suspect someone is stealing it. If you want to remain on Ebates then I would create a new account with a different email address and password.

[Laura14]

The only issue I have had with Ebates occassionally is not getting my cash back.  As soon as I have emailed them with the confirmation order, they have immediately given me the money. One time was Macys and the other Amazon. 

To be honest, I don't keep track of my cash account balance since they send me a check or gift card every three months.  It seems correct based on what I've done but I guess I'll keep a better eye on it now.  I'd never know since most of my cash back is peanuts if I lost a few here and there.    

Thanks for the heads up.  

[Tinkrbl44]

@Tuppermore

Funny you should post today ..... I just sent Ebates an email to track missing transactions!    

I thought something was wrong in the previous quarter, but didn't follow up.  Now I can see that all the missing transactions in this quarter  (which originally DID post) are from QVC!   

Everything I purchased on Ebay has shown up and stayed posted.

Well, I will be sure to post their reply when I hear from them.

This is annoying and now I'm beginning I need to research other rebate options.  ugh!

[Happiness Is Inside JOB]

WOW, makes me wonder how much and if my ebates have disappeared.  I have used ebates for a long time and i have received almost 2000.00 back.  BUT keep in mind, I do most of my shoping online and hubby is a big and tall so I can't find his size in any stores.

This makes me want to start tracking my ebates more carefully.