Community Chat

[deeva]

I dislkike Surepost because we have a mail room. If a package is too large to fit in one of the boxes, the post office returns the package to their facility without first notifying me and I have to make a 38 mile round trip to pick it up.

[BaileyBop]

I absolutely think it should stop immediately.  I use my street address (out in the country) and when something is shipped UPS I expect to find it sitting on my front porch.  But no.....................they hand it off to the post office where the package is placed out in the box on the road.  If I wanted it shipped by usps I would have given them my PO Box number.  Lots of mail theft is done out in the country from the boxes on the road/hwy.

[itiswhatitis]

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@SahmIam wrote:

Surepost was created by the Devil to piss off the public. Yes, yes it was.

The thing about Surepost is that no one likes it: Not UPS, not USPS and not the customers. Whomever thought this idea up and pitched it to the Powers That Be deserves to be punished (insert how right here>>>>>>>>>).

I'm not sure who determines if it goes Surepost as often, UPS would say "we are in your area and will deliver your package instead of Surepost". Well, then does that mean it depends on if UPS is out and about? I thought it was determined by the vendor. Plus, it can add on days to weeks for it to arrive. If you google it, there are posts about people following their package all over the place because of Surepost and watching leave their state over and over due to the contracts with UPS and USPS. I've done that and I just shook my head wondering HOW this saved anyone money.

Who knows but it SUCKS.

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I'm positive the U.S.P.S. loves it.  This service benefits them @SahmIam.  They had to get creative in order to stop losing so much money.

[CLEM]

Wow!  So many people having problems.  I really wonder why they are still in business and who they really are.

I found out that 4 other people in my building received the same message that I did today so that makes 5.  I guess out of about 650 apartments in the building one could argue that really aren't many.

@SahmIam I am sure you are right. 

Surepost was created by the Devil to piss off the public. Yes, yes it was.

[SahmIam]

@itiswhatitis  That's what I thought but I've spoken to our long-time carrier as well as the manager at my local post office and a long-time employee there (20 years of seeing the same people, lol). NONE of them like it and the number of problems they have is amazing. 

One of the biggest is the damage done to boxes by UPS that are then handed off to to the USPS. The manager was telling me that she spends more time documenting it that anything else and often takes pictures because customers assume it's the USPS that is destroying the boxes! I know she's telling the truth because I've seen the difference, I've called and complained to the vendors (HSN and QVC at times) and taken pictures as well especially when one box arrived from UPS and one was handed off to USPS the day before (both delivered the same day). Came from the same warehouse, contained the same merchandise just a different shade. HOLY COW the Surepost was destroyed!!! The UPS one was fine.

Now I notice the difference every time.