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Respected Contributor
chiclet
Posts: 4,033
Registered: ‎03-19-2010

What happens if return is over 30 days?

‎09-25-2018 07:13 AM

I returned a Perricone item that was a little over 30 days since it took me that long to figure out that it was the thing causing me irritation.  I dropped the package at the ups store and it stayed there 12 days before it was picked up.  Anyway... it will get to QVS way over 30 days.  What do they do.  Do they return the product to me?

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Respected Contributor
Peaches McPhee
Posts: 4,341
Registered: ‎04-19-2010

Re: What happens if return is over 30 days?

‎09-25-2018 07:31 AM

The 30 days is not measured by the date it is received by QVC, but the date you mailed it/purchased the postage.  If you mailed it within the 30 days, you are OK.


-- pro-aging --


Rochester, New York
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Honored Contributor
Pook
Posts: 8,330
Registered: ‎03-20-2010

Re: What happens if return is over 30 days?

‎09-25-2018 07:33 AM

I would call customer service now and explain all that.  It's always a good idea to call ahead when returning with not normal circumstances. 

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QVC Customer Care
QVC Customer Care
Susan-QVC
Posts: 1,677
Registered: ‎06-14-2015

Re: What happens if return is over 30 days?

‎09-25-2018 08:42 AM

@chiclet  Thank you for posting in Customer Care.  I have checked the order and it's perfectly fine that you have returned, no worries, it will be processed according to your instruction.

Hope you have a great day!!

Susan Q-Social

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