Community Chat

[Grouchomarx]

A couple months ago I ordered the Beauty Bio R45 reversal skincare system. I gave it a go and it didn't work out. So I decided to return it within the specified window allowed. I could not find my paperwork at home so I thought I'd just print one online. Trouble is, the order has literally disappeared from my account. I checked and checked over and over scrutinizing each month and when I knew I ordered it. I also ordered the optional phase 4 to accompany it and that order shows but not the R45 kit and I ordered them the same time. I feel like I'm being gaslighted by HSN. I even checked in case I mistakenly got it from QVC (which I knew I didn't) and it's not there. Anyone ever try to look up an order only to find it wiped from the earth? I don't want it be stuck with it as I had a very bad reaction to it and they promised a long return window. Whatever am I to do. It was expensive. 

[esmerelda]

@Grouchomarx  There should be a record of payment (your credit card statement or Paypal account) and the order number should/may be on it.  Did you get any confirmation emails...purchase, shipped?  They might help when you contact CS to talk about it. 

[Grouchomarx]

Today it still wasn't showing up in my order history so I checked my flex pay manager and it showed up there and I could access the order and the return forms. So bizarre. Anyway problem solved thank goodness. 

[CluckCluck]

This happened to me twice recently.  A few days ago I ordered a product from IT cosmetics.  It hasn't appeared on my order status, but my CC has been charged. A couple weeks ago I ordered some readers from QVC.  I returned them as they didn't work for me.  There is no record that I even ordered them on my Order Status.  I haven't been credited yet for the return, probably too soon. I can't find anywhere that I even ordered these items.