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‎02-27-2017 08:28 PM
‎02-27-2017 08:37 PM
explore.org removes negative comments.
‎02-27-2017 08:52 PM
It happened to me when I posted a review about a bad experience with a dentist. Now I'm not quick to rely on customer or patient reviews.
‎02-27-2017 08:54 PM
I only rely on my brain and from people I know and respect.
‎02-27-2017 11:53 PM
I have no doubt at all that businesses and organizations do that. That's why I pay no attention whatsoever to customer reviews.
‎02-27-2017 11:57 PM
while i do read some reviews, i generally take all reviews with a grain of salt. i have seen horrible reviews on things that i love AND i have seen great reviews on things that i have hated. it doesnt bother me if they remove negative reviews or comments.
‎02-27-2017 11:57 PM
I've had negative reviews I've posted on Amazon and Zappos removed. When I see a product or business has a lot of good reviews I really do take it with a grain of salt.
On occasion I've seen local businesses with a lot of complaints on the Better Business web site and which have suddenly gone poof. In one instance a local retailer had thousands of complaints that were accompanied by a BBB warning to avoid the retailer's stores. Suddenly all the complaints vanished and the retailer had a A+++ BBB rating. Gee, wonder how that happened?
‎02-28-2017 01:10 AM
@sunshine45 wrote:while i do read some reviews, i generally take all reviews with a grain of salt. i have seen horrible reviews on things that i love AND i have seen great reviews on things that i have hated. it doesnt bother me if they remove negative reviews or comments.
I'm with you as far as reviews goes @sunshine45, I tend to shop more on HSN and I'll go to read some of the reviews that have 2-3 stars and it's for reasons that have nothing to do with the product. I've seen low star counts for late deliveries, packaging wasn't to their liking, husband didn't like the outfit and other crazy reasons.
‎02-28-2017 01:28 AM
There are a lot of crazy people who post crazy lies too.
‎02-28-2017 06:50 AM
Every site that uses reviews or allows users to post reviews has terms and conditions that outline what's acceptable. If you violate those terms and conditions your review goes away. Some reviews really do seem to be written by people with an agenda other than informing people of the quality of the product/service.
As to the BBB ratings where a company went from a negative rating to a positive rating, chances are there was a change in management/ownership. If you buy a business with a dismal rating and go to BB and show that you're the new owner/manager they'll reset the ratings so you don't get punished for the misdeeds of the person who ran the place before you. It's the only fair way to handle such situations.
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