@Cakers3 wrote:
@Mominohio wrote:
@sidsmom wrote:
@Mominohio wrote:
The next time I went in and found no full service register open after getting a cart full, I simply left it and walked out.
If they are going to make us do the work, they are going to have to give us the space to process large orders.
Good, moral people don’t ‘leave’ a full cart of groceries (any retailer)
just because they’re having an adult tantrum. You return everything
in the cart to the original place. If anything, it’s just bad karma.
You call it an adult tantrum, I call it no service available.
There is no reason to not have full service registers running on a Friday after 9 am. Period.
I do not shop and fill a large cart just to be frustrated and have no place that is suitable to check out properly. And since they can't seem to do their job, I wasn't about to do mine twice by returning the items.
It sends a message, when people don't just give in to the lack of services that many businesses are now trying to get away with, but refuse to spend money when they don't get the service they are looking for, and paying for.
The bad karma is on them. I've seen people walk out of stores many times when there are no full service registers open. When businesses see that customers aren't going to accept lack of service, they will change their policies, or they will loose money.
It isn't like I go in daily or weekly, just to prove a point and leave a full cart of groceries. This was a one time deal, after having had to struggle with the 3 foot by 3 foot checkout station once before, and knowing I'd never do it again for large volume purchases (I use self checkout all the time for smaller purchases).
The stores in this area all have full service available after 9am, if not before. This particular store seems to have chosen not to all of a sudden. Don't think you can change the program mid stream, leave the customers with no place to efficiently do the work they should be doing in the first place, and think there won't be consequences.
@Mominohio You had to have seen the limited openings for check out when you entered the store. I doubt all registers were fully staffed when you entered.
The point is you left the cart, and I hope perishables were not being purchased, thinking that it sent a message.
The only message it sent is that a customer, for whatever reason, chose to leave a full cart in the way of other customers, causing not only an eyesore but a potential inconvenience for other customers.
I understand the frustration when cashiers are lacking; but walking out like that only left you without what you needed and another trip to purchase the same exact items.
So you drove there, used gas, spent time shopping, left, used gas again to purchase elsewhere, spent more time purchasing same items, and in the end the only person who ended up wasting time, gas, and serenity was you.
Waiting in line is not unusual; we may not like it but it is what it is. This will not change. Even if you had more cashiers you run a risk of the person without the right price, or coupons coming out of their ears, or paying by check or any other myriad of issues that can hold up a line.
We all have time that is precious to us; but assuming the rest of the world will be serving us on our time line is unrealistic, especially today.
If I saw a loaded cart left in an aisle, my first reaction would be "how rude". Now if a person had to run out because they were just called about a family emergency, that would be understandable.
But to just leave it and walk out was wrong. Nobody gained anything, no lesson was learned, and you ended up spending more time than if you had just waiting in line in the first plac.e.
You did not read all my postings on this, and are responding to something you don't understand. It wasn't about long lines. It was about no registers available period, that would handle that large of an order.
All employee run registers were closed during prime business hours. The self checks have all been reduced to tiny little areas, that have a limit of 20 items. Even if they let you process a heaping cart at those express self serves, there is no where to put your bagged groceries once the tiny little bagging station is full. Moving them, lifting them off the bagging station, locks the computer every time you remove a bag, to make more room to continue to ring the rest of your order. There are no longer any full sized, belt fed, self service terminals that were designed for self checking out of large orders, they removed them.
It's ridiculous to think customers, during prime business hours, are going to put up with this.
And no, I didn't peruse the availability of full service registers when going in. Why the heck would I? It's one of the busiest days of the week, and prime shopping time, one would reasonably expect there to be open cash registers with the ability to process full cart loads of groceries. This particular store has 24 full service registers, and they couldn't have even one open to ring out large orders?
Yes I was inconvenienced. But I'm not going to put up with lack of service like this, and spend my money in places that insist on not providing the service I need. I did go to another store and started all over, just a half mile down the road, so no wasted gas as it was on my way home, and it's my time to spend. I'll gladly spend it not putting up with a business that doesn't provide necessary service.
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