Community Chat

[Silver Lining]

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@Mominohio wrote:

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@sidsmom wrote:

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@Mominohio wrote:

The next time I went in and found no full service register open after getting a cart full, I simply left it and walked out. 

If they are going to make us do the work, they are going to have to give us the space to process large orders. 

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Good, moral people don’t ‘leave’ a full cart of groceries (any retailer)

just because they’re having an adult tantrum.  You return everything

in the cart to the original place. If anything, it’s just bad karma. 

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You call it an adult tantrum, I call it no service available. 

There is no reason to not have full service registers running on a Friday after 9 am. Period. 

I do not shop and fill a large cart just to be frustrated and have no place that is suitable to check out properly. And since they can't seem to do their job, I wasn't about to do mine twice by returning the items. 

It sends a message, when people don't just give in to the lack of services that many businesses are now trying to get away with, but refuse to spend money when they don't get the service they are looking for, and paying for. 

The bad karma is on them. I've seen people walk out of stores many times when there are no full service registers open. When businesses see that customers aren't going to accept lack of service, they will change their policies, or they will loose money. 

It isn't like I go in daily or weekly, just to prove a point and leave a full cart of groceries. This was a one time deal, after having had to struggle with the 3 foot by 3 foot checkout station once before, and knowing I'd never do it again for large volume purchases (I use self checkout all the time for smaller purchases).

The stores in this area all have full service available after 9am, if not before. This particular store seems to have chosen not to all of a sudden. Don't think you can change the program mid stream, leave the customers with no place to efficiently do the work they should be doing in the first place, and think there won't be consequences. 

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You just don't get it, do you?! in addition to being rude you're cutting off your nose to spite your face. Calm down and shop elsewhere. You know, since "all" of the other stores there have full service after 9 a.m.

[MomCat]

I resisted the self check at first, but once I started using it I Iove it!  Maybe a little bit of a hassle when I have a ton of items, but Walmart even has employees who come help in that situation to make it easier.  My only complaint is needing to hunt down an employee to come move the transaction along when I purchase wine.  YES, dang it!  I'm old enough!  LOL

[Mominohio]

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@Cakers3 wrote:

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@Mominohio wrote:

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@sidsmom wrote:

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@Mominohio wrote:

The next time I went in and found no full service register open after getting a cart full, I simply left it and walked out. 

If they are going to make us do the work, they are going to have to give us the space to process large orders. 

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Good, moral people don’t ‘leave’ a full cart of groceries (any retailer)

just because they’re having an adult tantrum.  You return everything

in the cart to the original place. If anything, it’s just bad karma. 

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You call it an adult tantrum, I call it no service available. 

There is no reason to not have full service registers running on a Friday after 9 am. Period. 

I do not shop and fill a large cart just to be frustrated and have no place that is suitable to check out properly. And since they can't seem to do their job, I wasn't about to do mine twice by returning the items. 

It sends a message, when people don't just give in to the lack of services that many businesses are now trying to get away with, but refuse to spend money when they don't get the service they are looking for, and paying for. 

The bad karma is on them. I've seen people walk out of stores many times when there are no full service registers open. When businesses see that customers aren't going to accept lack of service, they will change their policies, or they will loose money. 

It isn't like I go in daily or weekly, just to prove a point and leave a full cart of groceries. This was a one time deal, after having had to struggle with the 3 foot by 3 foot checkout station once before, and knowing I'd never do it again for large volume purchases (I use self checkout all the time for smaller purchases).

The stores in this area all have full service available after 9am, if not before. This particular store seems to have chosen not to all of a sudden. Don't think you can change the program mid stream, leave the customers with no place to efficiently do the work they should be doing in the first place, and think there won't be consequences. 

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@Mominohio  You had to have seen the limited openings for check out when you entered the store.  I doubt all registers were fully staffed when you entered.

The point is you left the cart, and I hope perishables were not being purchased, thinking that it sent a message.

The only message it sent is that a customer, for whatever reason, chose to leave a full cart in the way of other customers, causing not only an eyesore but a potential inconvenience for other customers.

I understand the frustration when cashiers are lacking; but walking out like that only left you without what you needed and another trip to purchase the same exact items.

So you drove there, used gas, spent time shopping, left, used gas again to purchase elsewhere, spent more time purchasing same items, and in the end the only person who ended up wasting time, gas, and serenity was you.

Waiting in line is not unusual; we may not like it but it is what it is.  This will not change.  Even if you had more cashiers you run a risk of the person without the right price, or coupons coming out of their ears, or paying by check or any other myriad of issues that can hold up a line.

We all have time that is precious to us; but assuming the rest of the world will be serving us on our time line is unrealistic, especially today.

If I saw a loaded cart left in an aisle, my first reaction would be "how rude".  Now if a person had to run out because they were just called about a family emergency, that would be understandable.

But to just leave it and walk out was wrong.  Nobody gained anything, no lesson was learned, and you ended up spending more time than if you had just waiting in line in the first plac.e.

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@Cakers3 

You did not read all my postings on this, and are responding to something you don't understand. It wasn't about long lines. It was about no registers available period, that would handle that large of an order. 

All employee run registers were closed during prime business hours. The self checks have all been reduced to tiny little areas, that have a limit of 20 items. Even if they let you process a heaping cart at those express self serves, there is no where to put your bagged groceries once the tiny little bagging station is full. Moving them, lifting them off the bagging station, locks the computer every time you remove a bag, to make more room to continue to ring the rest of your order. There are no longer any full sized, belt fed, self service terminals that were designed for self checking out of large orders, they removed them.

It's ridiculous to think customers, during prime business hours, are going to put up with this. 

And no, I didn't peruse the availability of full service registers when going in. Why the heck would I? It's one of the busiest days of the week, and prime shopping time, one would reasonably expect there to be open cash registers with the ability to process full cart loads of groceries. This particular store has 24 full service registers, and they couldn't have even one open to ring out large orders? 

Yes I was inconvenienced. But I'm not going to put up with lack of service like this, and spend my money in places that insist on not providing the service I need. I did go to another store and started all over, just a half mile down the road, so no wasted gas as it was on my way home, and it's my time to spend. I'll gladly spend it not putting up with a business that doesn't provide necessary service. 

[Mominohio]

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@Mj12 wrote:

I prefer self checkout for just a hand basket of items.  Our local grocery store just renovated the self-checkout and there are at least 15 self-checkout registers.  Rarely any wait - and if I have to wait for one, it is only a minute or two.  And it is always staffed with an employee to assist if needed.

If I had a full cart, I'd go to a regular checkout.  If for some reason there were zero full-service checkout lanes open, I'd go right to customer service and ask them to help me check out or open a lane.

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No customer should have to track down customer service, or walk all the way across these huge super stores to access managment or service personnel. It is poor management not to have adequate coverage at registers, or proper regesters open during prime business hours. 

[goldensrbest]

Why do you think they are doing self check outs?

[CrazyDaisy]

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@goldensrbest wrote:

Why do you think they are doing self check outs?

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It can be much quicker for customers with a few items.  They usually have a bank of several registers that are watched by 1 or 2 employees depending on the size.  Instead of taking care of them one at a time several can check out at the same time.  A win - win for store and customer.

[Mominohio]

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@sidsmom wrote:

@Mominohio 

“It sends a message”

Almost as if you arrived with that intent to ‘show them.’

In my 59 yrs of living, never have I been in a store (ANY retailer)

at 9am where they were so non-responding had to abandon my cart.

One time abandoning your full cart is one time too much. 

It’s rude. 

Plain & Simple. 

Having the PT worker replace all the items isn’t a teaching moment.

It’s just jacka$$ry at its finest. 

God forbid the time a retailer doesn't have a restroom available.

Are you going to defecate in the aisle?  To ‘show’ them?

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You are more than welcome to spend YOUR money in places that don't provide the service you expect or desire, but I won't do it. 

It's not rude. It's the price of doing business.

I worked in retail for decades. In management as well. I know that if I didn't meet my customer's needs I could not be offended when they did not spend their money or left their attempted purchases for our staff to clean up. If a customer at our store went to the register, and there was no one there to properly service them for whatever reason, and they left their cart and walked out, I would have realized the problem was my fault as the employee/manager, for not being responsive to customer needs, and that I needed to take steps to correct that.

And it's Jacka$$ery at it's finest to think that someone would take their time and energy to shop their favorite and 'best deals'  grocery store for an hour, with the predetermined idea to leave it all and walk out. The fact that one even thinks that shows just how THEY really must think and act on their own accord. Transference I'd say.

[goldensrbest]

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@CrazyDaisy wrote:

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@goldensrbest wrote:

Why do you think they are doing self check outs?

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It can be much quicker for customers with a few items.  They usually have a bank of several registers that are watched by 1 or 2 employees depending on the size.  Instead of taking care of them one at a time several can check out at the same time.  A win - win for store and customer.

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I doubt they are doing it to help customers.

[CrazyDaisy]

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@goldensrbest wrote:

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@CrazyDaisy wrote:

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@goldensrbest wrote:

Why do you think they are doing self check outs?

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It can be much quicker for customers with a few items.  They usually have a bank of several registers that are watched by 1 or 2 employees depending on the size.  Instead of taking care of them one at a time several can check out at the same time.  A win - win for store and customer.

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I doubt they are doing it to help customers.

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You are welcome to believe what you want, however I know many people who love them.  So customers are satisified with the changes.

[Mominohio]

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@Bri369 wrote:

If I took the time to fill up a cart full of groceries and was upset that there were no full-service lines open, I wouldn't have just left the cart.  I would have gone up to the manager and told them what was going on right there and then.

How are they going to know why you left the cart if you don't say anything to them?  They're just going to see an abandoned cart and someone's going to have to put all that food back.  Anything frozen or perishable might have been ruined.  That costs the store money in the long run. 

If I'm upset with a store or their policy, I let them know at that moment what's wrong.  I've called the store manager on my cell phone from the deli because there was only one person behind the counter and a dozen people waiting.  The poor guy had no help and people were moaning about having to wait.  So the store manager comes over and helps out.  Problem solved. 

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I've done the same thing, call the store from my cell, with long lines. I've complained to management over the probably 30 plus years this store has been open, several times about various service or stocking issues. It does reach a point where it's obvious they aren't going to do what needs done, or don't have the abilities to do it. This particular store goes through cycles of things running really well, and other times, nothing runs well, and they continually change management. 

Today's retail is not managed locally, and most management in them is substandard. They have no control over their ordering, they get what the corporate offices say they are going to get, when they say they are going to get it. They are told how to merchandise it, how to promote it, and feel helpless to really create an environment of excellence. They don't choose their staff, and are left to work with the staff that is hired by human resources departments outside the area. Some can't even control their thermostats and climate is controlled by corporate office. 

Managers are moved about frequently, and many have the customer service skills of a door knob. There is inadequate training in much of retail today, because the turnover is so high, there often isn't a good, long term employee base to give adequate, let alone good customer service. I've even had people I know who work in the big mega stores (and this is one of those, but not Walmart) say they have been told that management is limiting fronline service employees, to force customers into self service. That's just fine, but you have to have the proper space and equipment for customers to serve themselves. This store does not.

I'm done calling management. I'm done walking a half a mile across the store to find service personnel. I will buy when the service is there, and when it isn't I'll leave. I continue to go to this particular store, as in our area it has the biggest selection (carries things we can't get elsewhere) has the overall best prices and rewards program, and the deepest discount sales. It saves many hundreds of dollars per year compared to shopping at the nearest large competitor.

I left a cart one time. I felt it was entirely unreasonable to not have a place to process a full large order, during prime business hours. I really don't see how anyone would reasonably expect that customers are going to put back all their groceries when it is the store and the management that isn't upholding their end of the process, providing adequate checkout areas for large orders. (again, there were only self service stations with limit 20 items and no space to process a full cart of groceries, even if you ignored the limit)