I like ordering from Amazon but for certain items that I know I want to get on time, I make sure Amazon is the real seller and deliverer, because other sellers charge more and may have less reliable delivery times . Sometimes I have noticed items from third party vendors come in Walmart boxes, and I think they get deals from Walmart and just have the stuff sent to me, and keep the mark-up.
So over a week ago, Amazon didn't have my item on sale by Amazon (only by more expensive third party vendors with extended delivery times), but I found the item in the Walmart website at the regular Amazon price, and bought it there. First time success.
I buy this regularly, so earlier this week, the item was still not available in Amazon, but it was in Walmart so I bought there again, and even paid for shipping because the order was under $35. Order was supposed to be delivered yesterday and the tracking showed the item left a warehouse in Brooklyn. NYC (I live in Manhattan NYC) at about 5:30am yesterday. End of the day yesterday, it didn't come in. I am guessing truck had many stops and just ddn't make it, even though Brooklyn is just minutes away. This morning I checked tracking again, and it just said delivery was delayed. Ok, I think, maybe the delivery guy had to go home before he emptied his truck, maybe something happened to the merchandise. Today, at about 4pm, I get an email that the item was delivered. Delivery people usually drop things in the lobby of my building, and my doorman usually brings them to my apartment. No package after a while by my door, so I went to the lobby, doorman says, no package. Doorman has been there all day. I re-check my Walmart email. Email states to check the tracking, that sometimes emails are sent ahead of time. Check the tracking, it states Fed Ex delivered at about 4pm. So I contact Walmart customer service per instructions. They state, oh sometimes this happens, that if I don't get the package within an additional 48 hours, they will give me a credit.
OK, I understand that sometimes things happen, and packages are not delivered when promised. But why did they generate 2 records, an email and a tracking record, falsely stating that an item was delivered when it wasn't? The fellow that I was speaking with was treating this as routine. He had no explanation why they would have created 2 false records. This is what they do. Non-delivery was an option in the drop down menu to rate my delivery, so this appears to be routine.
Frankly, I was shocked. Late or non-delivery would have bothered me, but that happens and I would have accepted it (I tolerate this from QVC), but the creation of false records is, in my opinion, inexcusable.
On my way to the store to get replacement items.
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