Community Chat

[Another new name Sue]

A black beetle in a Trader Joe's salad (dead)

Pieces of a broken plate in a pasta dish at an Italian restaurant. 

[Citrine1]

I found a staple in my eggroll and a used bandaid baked into a loaf of bread.  Ugh.  All of this stories are so gross.  

[CrazyDaisy]

Agree with others be nice, explain what happened.  If you have the receipt, even better.  They will probably take your information and refund your money.  Things like this unfortunately happen.

[jlkz]

A few years back, DH and I were having dinner at one of our favorite Italian restaurants.

At one point we overheard the conversation at the table right behind us.  They were discussing whose dish the metal staple should be placed in.  Minutes later they called the waiter over....

We waited until they left and then told the manager what we had overheard.  He was not surprised: seems they were known for this trick and he just wanted them to leave quietly but quickly.

[gnomie1]

Before going back to Walmart, I would file a formal complaint with the FDA. I use to work with food inspection division of the FDA and they want to know about these things and make sure all safety procedures are being followed:

Below is the link to the regional agency in your part of the woods:

https://www.fda.gov/safety/report-problem-fda/consumer-complaint-coordinators

Save the pieces of wire - the FDA will want it for their investigation.

DO NOT give the wire to Walmart - they want to hide this under the rug - refund your money and pretend nothing happened. By all means, go back to Walmart for a refund, but make sure you keep the wires and do not let anyone from Walmart take it from you to "show their manager) and then it disappears for good.

[millieshops]

@Citrine1    They are--  and scanning the whole thread tells me there really is no surety in simply changing stores or manufacturers.    That's scary.

[chrystaltree]

That's awful but it's how to handle it is a no brainer.  You take that piece if cake and the wires and your receipt for the cake back to Walmart and ask for the manager.  You tell him what you told us.  I personally would tell him other people took cake home and maybe they got wires in their cake too.  It is possible that someone did but didn't say anything.  I'd request a refund but I'd be happy with an apology and a store credit.  

[chrystaltree]

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@Desertdi wrote:

I don't think Walmart "makes" those cakes in-store.   They may decorate them, but they are pre-baked.    This also applies to Kroger.

100% correct, they frost and decorate pre baked cakes that they purchase.  I once bought a sheet cake from a supermarket and the decorations were not what I ordered, the colors and msg were wrong.  I asked them to redo it and they graciously agreed but the cakes were frozen so they couldn't do it immediately, I had to come back in a couple of hours.  He said nothing was baked on site.

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[CrazyDaisy]

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@gnomie1 wrote:

Before going back to Walmart, I would file a formal complaint with the FDA. I use to work with food inspection division of the FDA and they want to know about these things and make sure all safety procedures are being followed:

Below is the link to the regional agency in your part of the woods:

https://www.fda.gov/safety/report-problem-fda/consumer-complaint-coordinators

Save the pieces of wire - the FDA will want it for their investigation.

DO NOT give the wire to Walmart - they want to hide this under the rug - refund your money and pretend nothing happened. By all means, go back to Walmart for a refund, but make sure you keep the wires and do not let anyone from Walmart take it from you to "show their manager) and then it disappears for good.

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Contacting the FDA seems to be an overreaction.  Walmart did not bake the cake so thier only concern would be keeping the customer happy.  Why would you want to keep the wire?  They may need that to take it back to their supplier.  

[CatsyCline]

When i was a kid we found a hunk of metal the size of a Rice Chex square inside the Chex cereal box. The metal piece had the grid pattern as a Rice Chex square.  I guess my Dad told them about it. he had to write a letter.

Something else happened, i don't recall what it was, with some baked goods from Pepperidge Farm.  Again my Dad wrote a letter to them. They sent us a big box of assorted cookies.

Once i ordered a Cinnamon Stick at Dunkin Donuts.  Halfway into it i bit on a filmy plastic bag.  ugh. i showed the employees but they just shrugged it off and offerred to replace it.   i got another coffee instead of a donut.