Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
04-07-2018 05:33 PM
When I click to play a video, I get a black box. When I emailed customer service, they basically told me to check with my internet provider. Youtube videos and every other video I want to watch is just fine. To me, this seems like a QVC issue. Has anyone else had a problem or know of a fix?
04-07-2018 07:10 PM
I am using Google Chrome.
Normally I CAN play videos, but they are "frozen", so nothing plays. This has been going on for a while now.
04-08-2018 07:29 AM - edited 04-08-2018 07:32 AM
@Amy in Antioch wrote:When I click to play a video, I get a black box. When I emailed customer service, they basically told me to check with my internet provider. Youtube videos and every other video I want to watch is just fine. To me, this seems like a QVC issue. Has anyone else had a problem or know of a fix?
This was happening to me also but it was on all videos including YouTube. I was using Google Chrome. It was not happening on Internet Explorer. I'm sorry, I don't know how to fix it. My son, who is an IT engineer, was home Easter and he fixed it for me. He said it had something to do with updates on my computer and not something that I did wrong. Hope you are able to get it straightened out!
04-08-2018 07:58 AM
I use Google Chrome and get the videos but no sound.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788