Community Chat

[Jordan2]

I've spent an hour and a half of my life I won't get back talking to Tracfone's customer service reps. I have a Tracfone I got from HSN last August, I'm not a heavy user and I had many minutes, texts, and data that have rolled over through all the years I have used various phones. My phone was working okay until a couple of days ago, no more mobile service no making or receiving calls, no texting or receiving texts. I called Tracfone's customer service number and spoke to two different people both of which had accents I had a hard time understanding them. They need to authenticate you, for a phone, asking a million questions like they're writing a book about you! This first guy was of no help at all and he proceeds to pawn me off to someone else. She tells me at first I have no service date, no data, minutes, or texts! I tell her that can't be I have over 3,000 minutes and texts and 3 GB of data left. She asks for info about my previous phone, I don't know, I don't have it anymore. I then tell her I want to unlock my phone, all of a sudden she tells me I'm not eligible for a free unlocking as my end of service date is November 20 ( all of a sudden she found this info). She tells me to unlock it earlier costs $42. She did take my word for the minutes, texts, and data I had and got authorization to give it to me ( I'm not 100% a got them). When my time is up with them ( maybe before) me and my phone will be looking for another cellphone plan. 

[781Florist]

I had a Tracfone back when you got triple minutes for life ( the phone's, not yours.)

I tried to put minutes on the phone online, and only got to the very end when it would not give the triple minutes.  I called their customer service who asked me for my account and credit card number and I was adamant that I wasn't going to be charged again for these minutes and she said absolutely not. I checked my bank later that day and lo and behold...charged twice.

Numerous calls to their customer service and was told over and over they only charged me once.  I went to my bank and the rep looked it up on their computer and saw the two charges for the same thing.  She called them herself and was told that they absolutely did not charge twice.  She told them she was from the bank and was looking right at it and if they didn't remove it she would initiate the process of a Visa card suspension for Tracfone.  Boom!  Credit issued and problem resolved.  I used up the minutes and bought an iPhone..  When someone shows you who they are, believe them.

[kitcat51]

Tracfone is a mess since Verizon took over...my phone was locked twice for 3 days with no explanation except to call a number on a certain day & time to unlock, when the time came the message from Tracfone was to just hit restart. I've been a Tracfone customer since 2009 using a 3g flip with NO problems, now with the 4g phone & the takeover it's nothing but problems...ugh.

[Kachina624]

It may be time for many of us to consider moving on to another cartier.  Maybe they're phasing out TracFone in lieu of Verizon's lower cost plans.  Eliminating competition, as it were.

[shoekitty]

I have had Verizon for both home and iPhone for years u. They are horrible , just horrible. There is nothing good to say, except we haven't had issues lately, thank God.   Verizon sold our home phone to Frontier a few years ago and it is even worse.  There is no customer service.  Look up neither Verizon or frontier have a good national reputation.  How do they stay in business ?  the phone service you get is good, it the customer service that is terrible.  I know for a fact they don't service land lines anymore.   Our neighborhood still has telephone poles, we were loosing service all the time, as were the neighbors, or the lines woukd scramble I would get others calls and visa Vera.    They did something to alleviate it, then sold our town to another network.   Frontier

[hckynutjohn]

---

@Jordan2 wrote:

I've spent an hour and a half of my life I won't get back talking to Tracfone's customer service reps. I have a Tracfone I got from HSN last August, I'm not a heavy user and I had many minutes, texts, and data that have rolled over through all the years I have used various phones. My phone was working okay until a couple of days ago, no more mobile service no making or receiving calls, no texting or receiving texts.

I called Tracfone's customer service number and spoke to two different people both of which had accents I had a hard time understanding them. They need to authenticate you, for a phone, asking a million questions like they're writing a book about you! This first guy was of no help at all and he proceeds to pawn me off to someone else. She tells me at first I have no service date, no data, minutes, or texts!

I tell her that can't be I have over 3,000 minutes and texts and 3 GB of data left. She asks for info about my previous phone, I don't know, I don't have it anymore. I then tell her I want to unlock my phone, all of a sudden she tells me I'm not eligible for a free unlocking as my end of service date is November 20 ( all of a sudden she found this info). She tells me to unlock it earlier costs $42. She did take my word for the minutes, texts, and data I had and got authorization to give it to me ( I'm not 100% a got them). When my time is up with them ( maybe before) me and my phone will be looking for another cellphone plan. 

---

[OKPrincess]

Most of the comments l shown about Tracfone are the reasons DH and I went back to using  iPhone  last December.

Haven't regretted our decision.  

[deeva]

Fortunately I haven't had any issues with my Tracfone.
I did switch carriers when I bought my unlocked phone at Best Buy. I now have T-Mobile instead of Verizon. 

[Spurt]

---

@kitcat51 wrote:

Tracfone is a mess since Verizon took over...my phone was locked twice for 3 days with no explanation except to call a number on a certain day & time to unlock, when the time came the message from Tracfone was to just hit restart. I've been a Tracfone customer since 2009 using a 3g flip with NO problems, now with the 4g phone & the takeover it's nothing but problems...ugh.

---

@kitcat51 


Yep, Verizon is a mess ----they botched up Tracfone (I cant get the APP to work, only the website to check usage or add data or service)....and I heard from a friend that had their FIOS (cable service) which was also nightmare too.....It looks like Verizon isnt for me and Ill be looking for another cell phone service too.....🙄

[Spurt]

---

@Kachina624 wrote:

It may be time for many of us to consider moving on to another cartier.  Maybe they're phasing out TracFone in lieu of Verizon's lower cost plans.  Eliminating competition, as it were.

---

@Kachina624 

I think you are right.....anyone know of any cell phone company that has good customer service----without the high price tags?????