Community Chat

[GCR18]

I thought it was too late to save the failing chain.  It is really sad if they go under.

[Laura14]

It's a shame that they don't have the management they need and people are losing their jobs because of it. 

I ordered quite a few things in November for Christmas all shown in stock at my local store.  I choose store pickup and all they had to do was notify me to come and get it. The guarantee was one hour even though I wasn't that desperate. That is what is setting competitors to Amazon apart.  Same day pick up.  Problem is if you offer it you have to perform it.

Almost 6 hours later, I finally got an email canceling the entire order because they had none of what I wanted in stock.  That was BS.  I literally drove to the store after getting off work and picked the items off the shelves myself, paid and NEVER went back.

Can't treat your customers like that.  Too many other choices and now I'll find Walmart, Target, or I'll wait for Amazon.  

[cherry]

That was my sons first employer, when he graduated from high school. I am always sorry to hear businesses going under. It hurts so many people

[VanSleepy]

Uh oh.  I just recently bought three different people Babies R Us gift cards.

[Cats3000]

It's called progress.  It's called changing your business model as the world changes.  That's what free enterprise is all about.  Those businesses that are aware of the world around them and meet the needs of consumers will flourish.  Those businesses that are "hide-bound" in a outdated business model will founder.

[golding76]

Laura,

I understand your disappointment and a decision to shop where you can enjoy satisfaction.  My first thought about your experience was that Toys 'R' Us did not have the personnel on hand to take care of your order and thought it easier to inform you they were out of stock.  Little did they know that you would take matters into your own hands and they would be exposed for shameful customer service.

Low sales leads to fewer employees, which leads to greater customer dissatisfaction.  (Of course all depends on the work model; there might be a small and tidy company that has few employees but rushes orders out pronto.)  A dreadful slide that eventually leads to doom.

[proudlyfromNJ]

I worked at ToysRUs headquarters for 10 years and retired from there. Very sad to see my friends losing their jobs.

[golding76]

cats01, called it accurately, IMHO.

As I've written here before, all companies should take Jeff Bezos's advice:

"All businesses need to be young forever. If your customer base ages with you, you're Woolworth's."

[happycat]

I hate to hear that. We always shop for the kiddos in our family at toys r us for Christmas.

[Spurt]

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@chrystaltreewrote:

No loss....   Everyone already buys toys and kids stuff from Amazon.com.  Don't feel sorry for them, poor management.   They should created and built up and online store, years ago.  Amazon swooped in and took over the toy business while and they didn't see it happening until it was too late.  

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so loss of jobs is no loss how would you like to be one of the workers.....Amazon undercuts companies takes a temporary loss and forces other companies out of business.If market dominance means fewer competitors and less innovation, consumers will be worse off and prices will go up!!!. 

So you can guarantee that those people will find other jobs....yah right, I know several people that got laid off professional people with degrees various occupations and they all said the same thing...all that is out there is part time jobs...and we are in a state that is supposed to have a lot of job opportunities..

Consumer welfare has been the foremost concern of U.S. antitrust law since the 1980s, with price hikes seen as the surest sign of monopoly power. Yet a growing chorus of critics complain that Amazon is becoming too dominant, snuffing out competition, innovation and impacting wages....Anti-trust laws may be in their future....