Community Chat

[Jordan2]

I ordered something from QVC that was to be delivered by USPS. Well somewhere along the line, it was past due, I didn't receive it. I called customer service and they issued me another one. I received the second package, the first one showed up after that ( it came by pony express). I do the right thing, calling CS and said I would return the original, I didn't want to pay for the return. I was assured it wouldn't cost me anything, use the return label. So I get my QVC bill, and you guessed it, I was charged for the return. I call CS, she tells me I called too soon to complain about not receiving my package (I didn't) and told me the CS rep shouldn't have sent another order. She then tells me she will refund my money as a courtesy! If the rep made the mistake in issuing another order, that's not my problem, also I did QVC a courtesy by returning it, no one would have been the wiser if I kept it. I guess that's what you get for doing the right thing.

[Laura14]

@Jordan2  Preach!  It's always the other person's fault these days even when it's not.  I'm still trying to get over UPS telling me to look harder insisting they delivered my QVC package.  I didn't realize I had to look in someone else's home.  Silly me.  

[Group 5 minus 1]

You have a right to be annoyed. DH says that there is no such thing as service and I think he is correct.

[cookinfreak]

No good deed goes unpunished. Sorry you had that experience

cookin

[Crazy for Kitties]

Something similar happened to me. I ordered only one square copper pan but instead, I received 2 pans in seperate shipments. I returned the 2nd pan with explanation that they sent  it in error.  Was charged postal fee for returning. 

[threecees]

They couldn't track their own package?  Strange.

Too many people involved and nobody's on the same page anymore.

[chrystaltree]

That happened to me a couple of years ago and the CS rep told me to keep both tops and she thanked me for being a loyal customer.  You were honest and did the right thing. Times change and no good deed goes unpunished these days.   You have a right to be annoyed.  

[faeriemoon]

I find that QVC CS does a lot of things as a "one time courtesy" that REALLY should be standard operating procedure.

[SeaMaiden]

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@Jordan2 wrote:

I ordered something from QVC that was to be delivered by USPS. Well somewhere along the line, it was past due, I didn't receive it. I called customer service and they issued me another one. I received the second package, the first one showed up after that ( it came by pony express). I do the right thing, calling CS and said I would return the original, I didn't want to pay for the return. I was assured it wouldn't cost me anything, use the return label. So I get my QVC bill, and you guessed it, I was charged for the return. I call CS, she tells me I called too soon to complain about not receiving my package (I didn't) and told me the CS rep shouldn't have sent another order. She then tells me she will refund my money as a courtesy! If the rep made the mistake in issuing another order, that's not my problem, also I did QVC a courtesy by returning it, no one would have been the wiser if I kept it. I guess that's what you get for doing the right thing.

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@Jordan2  Over the years, I learned it is best just not to try to fix a situation like yours.....you end up getting scre*ed in the end like you were.... if a package shows up late after a replacement is sent, they should be notified you got the missing/ late package AND THEY CAN ISSUE A CALL TAG....otherwise I would just keep it.  

Problem solved.

[geezerette]

Some years ago I was told by a QVC customer representative that they were not allowed to send a replacement order until three weeks after the estimated delivery date.  I don’t know if this is still policy or not, or if it was even correct at the time.