Community Chat

[Duckncover]

Thank you for the information, but they show on my account page two different orders for the same item at the same time...so in their view, I place two orders with different order numbers. No way to prove otherwise. 

[Duckncover]

That is a very unkind thing to say. 

[Duckncover]

No, the CS was not fine...you weren't there.

[PhillyGirl23]

CS has been ATROCIOUS over the past year (especially)- It should NOT require multiple calls to get a simple issue resolved. I also had to call over a more significant issue- I was told SIX times that a manager would return my call within 24 hours- NOT ONCE did I receive a callback. After a month, I had to give up! RIDICULOUS

I do not shop much at all anymore. 

[gertrudecloset]

@tiny 2 You rock!  Thank you for sharing this.  I did not know any of this.  Live and learn.  I will be reading much more about what you provided to familiarize myself with the LAW.

[Trailrun23]

Just got the pkgs ready to mail back to Q. I used the " prepaid" label...and then read $8.95 would be deducted from my refund...for each pkg, including the one I did NOT order....so free returns is a lie..... but it seems like some viewers believe it. Am already out $11 for shipping it here....but it's $17 to ship it back. What a racket.

[bonnielu]

I cannot say I order much for the Q these days, mosty the high prices and the fact I can find like products somewhere else and usually cheaper.  However whenever I have needed customer service to help me they have been more than kind and understanding.  I have had lost packages, packages that arrived but were not what I ordered, packages that were damaged. In all cases the Q has fixed the problem. 

In my case the "trick" is not to have too many mishaps and they are willing to make it right immediately.   

[Jacie]

As someone who worked at HR at a huge Big Box Corp. and often came "out of the office" often to work the sales floor, I can tell you that customers can be down right WRONG at a service counter. 

The old adage of the customer always being right, isn't so anymore.

Check your attitude at the door when making a return and have your receipt,

you'd be surprised how easy it can be! 

And, yes, most stores are fully aware if you are a chronic returner. All of us pay for that too.