Reply
Super Contributor
Posts: 400
Registered: ‎03-14-2010

Talking to a real person at Amazon

I am having a problem with a return and need to speak to an actual customer service individual. The “robot” questions I am being asked do not pertain to my issue. Does anyone know how to get a real person on the line? Thanks
Respected Contributor
Posts: 3,506
Registered: ‎04-30-2012

Re: Talking to a real person at Amazon

Amazon CS # 888-280-4331   I hate going thru that "robot" system !

Honored Contributor
Posts: 29,943
Registered: ‎03-09-2010

Re: Talking to a real person at Amazon

I spoke to 2 different real people last week at that number, went well !!!

Trusted Contributor
Posts: 1,285
Registered: ‎10-23-2011

Re: Talking to a real person at Amazon

@gellen   When I get the robot and he says "can I help you with anything else" I always say: 'CUSTOMER SERVICE COMPLAINT"....I immediately get connected to a CS rep to whom I explain what the reason for my call is.  It works every time. 

 

Of course, we no longer have access to U.S. based CS from Amazon but all the reps I've dealt with have been very accommodating and easy to understand.

Esteemed Contributor
Posts: 5,700
Registered: ‎07-10-2011

Re: Talking to a real person at Amazon

Yes, what @pdlinda  said. I usually say Agent, Agent, Agent and it gets all confused and puts me to an agent.

Honored Contributor
Posts: 35,211
Registered: ‎03-09-2010

Re: Talking to a real person at Amazon

@gellen @Sage04 @pdlinda @Shelbelle @Goodie2shoes 

 

There are some things I have trouble with at Amazon.

The two I can remember are 

1) return and credit for multiples of styles or sizes

2) when they have credited me and shouldn't have

~Have a Kind Heart, Fierce Mind, Brave Spirit~
Respected Contributor
Posts: 4,392
Registered: ‎03-10-2010

Re: Talking to a real person at Amazon

Trying to talk to customer service "back in the day", was so much easier.  (Miss those days!)

 

I order a lot from Amazon, and return a lot.  It's so hard to get through to talk to someone.  I'll need to remember these tips.