TWC - Tech Support.. OMG - Page 2

MomOf4 · ‎01-28-2012

On 2/5/2015 terrier3 said:
My favorite fix (it works more times than not) - just disconnect the cable at the back - let it sit for a few minutes, reconnect and it will re-boot.

Cable companies are doing so many upgrades now, the systems often need rebooting.

We don't have our phone with TWC and rarely have a problem with the TV. It's the internet being down on a regular basis that drives us nuts. Every time it happens they want to sell us a TWC router. Supposedly that will solve all our problems. I seriously doubt it. We own our own router and it's new.

terrier3 · ‎03-10-2010

On 2/5/2015 MomOf4 said:
On 2/5/2015 terrier3 said:
My favorite fix (it works more times than not) - just disconnect the cable at the back - let it sit for a few minutes, reconnect and it will re-boot.

Cable companies are doing so many upgrades now, the systems often need rebooting.

We don't have our phone with TWC and rarely have a problem with the TV. It's the internet being down on a regular basis that drives us nuts. Every time it happens they want to sell us a TWC router. Supposedly that will solve all our problems. I seriously doubt it. We own our own router and it's new.

We have our own router too.

Sometimes (in fact, OFTEN) there is an issue in wiring from the pole to your home.

Rebooting the system can help too.

MomOf4 · ‎01-28-2012

On 2/5/2015 terrier3 said:
On 2/5/2015 MomOf4 said:
On 2/5/2015 terrier3 said:
My favorite fix (it works more times than not) - just disconnect the cable at the back - let it sit for a few minutes, reconnect and it will re-boot.

Cable companies are doing so many upgrades now, the systems often need rebooting.

We don't have our phone with TWC and rarely have a problem with the TV. It's the internet being down on a regular basis that drives us nuts. Every time it happens they want to sell us a TWC router. Supposedly that will solve all our problems. I seriously doubt it. We own our own router and it's new.

We have our own router too.

Sometimes (in fact, OFTEN) there is an issue in wiring from the pole to your home.

Rebooting the system can help too.

Thanks Terrier, I'm going to keep everything you said in mind. Smile

RedHeadedWench · ‎03-21-2010

We have TWC also (phone, internet, cable), and on my cellphone, I have them listed as "Time Warner Idiots".

Sums up how I feel.

${#emotions_dlg.w00t}$

Justina rae · ‎01-02-2015

Where I live we have an agreement for special rates with TWC. Two weeks ago a re-negotiation of these rates resulted in TWC forcing its customers to significantly upgrade or downgrade to Basic service which is significantly less than what we currently have. There was no more in between service and I'm sure they figured everyone would upgrade. We would not allow them to hold us hostage so we downgraded. I will look into buying a Roku gadget. I don't know anything about them.

I would never take a bundle of phone, internet, and cable with any provider. They can't be trusted IMO.

Toppers · ‎01-01-2015

On 2/5/2015 Justina rae said:
Where I live we have an agreement for special rates with TWC. Two weeks ago a re-negotiation of these rates resulted in TWC forcing its customers to significantly upgrade or downgrade to Basic service which is significantly less than what we currently have. There was no more in between service and I'm sure they figured everyone would upgrade. We would not allow them to hold us hostage so we downgraded. I will look into buying a Roku gadget. I don't know anything about them.

I would never take a bundle of phone, internet, and cable with any provider. They can't be trusted IMO.

I don't blame you for looking into a Roku, Justina.

I think that as prices continue to rise for cable and satellite, more and more people are going to go this route and are going to go with Rokus and other devices like them, in my opinion.

We couldn't afford to keep up with the cost of cable, and we gave it up.

What TWC is doing in our area, is that they keep raising up the price of analog cable, and are eventually going to eliminate it. They are taking channels away from it, and are moving them up to the digital tier. The basic digital tier does not cost that much more than the analog tier now.

straykatz · ‎03-09-2010

Tech support people google issues all the time.....however, a really good tech support person would NEVER tell you that they are researching a solution to your problem on google.

kittymomNC · ‎08-09-2012

CouponQueen, I feel your pain! I have the same bundle with TWC... phone, internet, and TV. We are held hostage here because there are no other cable companies. The only alternatives are satellite systems, etc.

I had a phone problem a couple of months ago and had to call on my cell phone (which is not a new-fangled phone). So after waiting for about 30 minutes, finally got someone on the phone with an accent - which was unusual. They had me unplug my modem, do this, do that, couldn't fix it, no problems in my area, etc. etc. They transferred me to a "higher level" tech support - they couldn't figure it out. One of the things I had seen online was to take the back up batteries out of the modem, but I couldn't figure out where or how. So I asked them, should I do that? They said no. Twice. Low level and high level tech support said NO.

So they said I would have to have a technician come out... this was on a Friday evening and it would be the following WEDNESDAY!. I said are you kidding, I have no phone service. So I got a supervisor, and after threatening to take every single TWC thing out of two houses, he arranged for someone on SUNDAY!. The next morning I called back, got another supervisor, threatened again, and he said he would have someone out that day (Saturday) if at all possible.

So that afternoon, a technician showed up, proceeded to TAKE THE BACKUP BATTERY OUT OF THE MODEM, and my phone was fixed! I was livid, and the tech was not happy. In the course of him checking other stuff outside the house, etc. (which he said they're required to do whenever they make a home call), he expressed his disappointment and the frustration of most of the technicians with TWC - found out they have moved call centers to the Philippines, and no one apparently knows what they're doing, so the techs are having to work extra hours to fix things that could have been fixed over the phone - LIKE TAKING OUT THE BACK UP BATTERIES! He said those batteries never worked to back up your phone anyway, so they're taking them all out because they just cause problems! Really??

I had regular cable service until two years ago, when my price promotion ended and they raised my monthly cost by about $50.00. The only way I could get it down was to go digital and get the set-top box on one of my TV's. I've had nothing but problems ever since, mostly with the TV. I was perfectly happy with plain old cable. If I had any other choices, I would not be a TWC customer!

Lipstickdiva · ‎03-10-2010

Just an fyi also, if you cable box ever has to be changed because it's not fixable, rarely if ever are you getting a new box. You are getting refurbished boxes. Actually, they may or may not really be refurbished.

Many times the techs take out the broken boxes, throw them in the back of their truck, never mark that they are broken and need to be fixed and they end up given to another customer.

About 2 years ago or so we were having tons of cable tv issues. The tech came out with a new box and it was brand spanking new. He wanted to know how we rated to get an actualy new box. LOL It was the luck of the draw.

Terrier, we don't have too many problems with that new box but you're right, more often than not if you just unplug the box and let it reboot, everything is okay. If I don't want to climb behind my tv to do that, I just call the automated line and they send the reboot signal.

Nuttmeg · ‎03-09-2010

On 2/5/2015 Justina rae said:
Where I live we have an agreement for special rates with TWC. Two weeks ago a re-negotiation of these rates resulted in TWC forcing its customers to significantly upgrade or downgrade to Basic service which is significantly less than what we currently have. There was no more in between service and I'm sure they figured everyone would upgrade. We would not allow them to hold us hostage so we downgraded. I will look into buying a Roku gadget. I don't know anything about them.

I would never take a bundle of phone, internet, and cable with any provider. They can't be trusted IMO.

I do not trust Comcast Cable either. You may have been able to get a deal while you were thinking what to do. Maybe two years. You will either become a customer of Comcast or Charter Cable. It depends where you live. You do need fast internet speed, when using a Roku box. ( Amazon Fire TV runs better than Roku) I could not get a fast internet speed without my old premium double play package.