Don't reorder it - if it was shipped, then you have been charged for it and if you reorder, you will be charged again! Call CS and have them track it. Most likely they will say it is on the truck or something and will be delivered by the EDD. If it is past the delivery date, they may credit it and send you another one. But, you need to call CS and see what they say. This time of year, and with bad weather, I am guessing they will tell you to wait a few more days and see if it shows up. The Tracking info is not that reliable.