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Respected Contributor
MKR14
Posts: 2,098
Registered: ‎03-09-2010

Special thanks to Kim at CS

‎12-06-2021 09:53 AM

I had a question about returning an electronic item and she helped me decide which way to return it.

I sent it back at USPS because QVC can track it as well as myself.

Her response was quick and helpful. I have my receipt from USPS as well as I made a copy of the Return shipping label if needed before I returned it. The receipt reflects the Smartlabel return number being shipped back also. I have never had a problem when returning with Smartlabel returns.

I rarely need to reach out to CS but it was a good experience and wanted to post here.

Thank Kim for making a long standing customer happy.

 

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Honored Contributor
KingstonsMom
Posts: 19,658
Registered: ‎03-09-2010

Re: Special thanks to Kim at CS

‎12-06-2021 10:02 AM

@MKR14 

 

It's so nice when posters acknowledge a good CS interaction, so many only post their complaints about an interaction with CS!

 

@Kim-QVC 

You never know how strong you are until being strong is the only choice you have.
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