Community Chat

[shaggygirl]

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@Alison Wonderland wrote:

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@blackhole99 wrote:

The customer is always right=common sense.

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That works when you are working one-on-one with a customer or are getting feedback from a substantial number of customers. It does NOT work when you have millions of customers watching you on TV with a variety of preferences. And the forums do not make up a substantial number of the QVC customer base.

Sales numbers tell them more and there's a reason they want their hosts to be energetic.

@Alison Wonderland 

Most polls are taken from a random sampling of people, say for example the Nielson TV ratings, millions of people are watching but they can't poll every single person. Maybe the same is true here, we're a random sampling of the millions who watch the Q. So that should mean something.......I think.

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[Misplaced Parisian]

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@Spurt wrote:

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@Misplaced Parisian wrote:

I cannot watch, I only shop via the website.  I need to know sizes, dimensions, etc. and do not care to endure the drama (I get that at work).  Many times the information I needed to know before purchasing was not stated forcing me to the website.  And it's where I've stayed.  

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@Misplaced Parisian 

But sadly a lot of important information on a product is missing from the website.... and questions posted there are for the most part left unanswered ....the website includes mostly sales "fluff"......

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@Spurt   Very true!  Very true.  But for me it's better than enduring the drama of the on air presentations.  If information is missing from the website that I need, I call.  I ask my questions and then ask the customer service rep to relay to their manager that the information needed is missing from the website. It is the best I can and hopefully it helps another person as I'm hopeful they update the website.

[Spurt]

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@shaggygirl wrote:

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@Alison Wonderland wrote:

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@blackhole99 wrote:

The customer is always right=common sense.

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That works when you are working one-on-one with a customer or are getting feedback from a substantial number of customers. It does NOT work when you have millions of customers watching you on TV with a variety of preferences. And the forums do not make up a substantial number of the QVC customer base.

Sales numbers tell them more and there's a reason they want their hosts to be energetic.

@Alison Wonderland 

Most polls are taken from a random sampling of people, say for example the Nielson TV ratings, millions of people are watching but they can't poll every single person. Maybe the same is true here, we're a random sampling of the millions who watch the Q. So that should mean something.......I think.

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@shaggygirl 

Yep, just like the surveys we get on retailers and businesses so those who respond and make comments are the ones the companies notice...

[handygal2]

Some vendors need to calm down too. And when they put a hyper host together with a hyper vendor, it’s a headache-in-the-making for me! 

[lovesrecess]

that is the beauty of QVC.com....you don't have to watch the hysterics; sometimes I can't even make it through the video....