Community Chat

[brii]

I hope they can resolve this for you.  Those items were a nice value.  They should make good on that.

I received a glass dome that was shattered.  They replaced it for me.  I was very happy about that.

[PA Mom-mom]

I've had a hit and miss relationship with QC customer service as well; but, in their defense, it has mostly been very good.I think it's like any retailer; there are some good employees and some lazy ones. I would call again and ask for a supervisor. Tell the supervisor the whole story, especially about the unconcerned CS rep.

[CardinalGirl]

Good news! QVC sent me the missing items.

[winamac1]

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@Vickiv wrote:

When you call customer service and you don't like the outcome ask for a supervisor or hang up and call back. They always helped me. I can say not one time in all the years I had a problem with CS one way or another they helped me.

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QVC CS is not what it was 10 years ago. It's steadily gone downhiill.  Some of the C.S. reps are almost rude.

[MaggieMack]

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@winamac1 wrote:

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@Vickiv wrote:

When you call customer service and you don't like the outcome ask for a supervisor or hang up and call back. They always helped me. I can say not one time in all the years I had a problem with CS one way or another they helped me.

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QVC CS is not what it was 10 years ago. It's steadily gone downhiill.  Some of the C.S. reps are almost rude.

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Hi, Win. I don't have an opinion on QVC Customer Service because I've never had to call, I know, shocking! Having worked in a business with a call center, I have to say that you would probably not believe how rude some customers can be. Hair raising. That's why whenever I have to call CS somewhere to get a product or order addressed, I am nicer than pie because a CS rep will be so happy to deal with "reasonable" that they are more likely to go above and beyond to help.