Community Chat

[SeaMaiden]

I was in the vegetable/fruit section.... all the plastic bag holders were empty except ONE.   THEN I was in the meat section and there was not one place to get a plastic bag to put my chicken in except across the the entire meat section..... so I had to take my cart over across the isle to grab a bag....  you would think that keeping bags stocked on a busy weekend would be a no brainer? Not a serious issue, but, in a grocery store bags are kind of something people need for certain items.

When  getting rang up I was over changed $2 a pound for an item.  To me that is a lot..... maybe not to someone else.  I pointed it out to the checker and she acted like I was a pain in the neck. She  never looked at me  the entire time ringing me up or when correcting the mistake nor did she even apologize ....and she  took off the item.  I asked her to go ahead and charge me the correct price per pound  as I wanted to pay for it... I was very nice the entire transaction....and 

she says back to me..."IT IS TOO MUCH TROUBLE TO TRY TO FIGURE IT OUT".

So the checker threw the entire issue back at ME BLAMING ME for being "too much trouble" REALLY?

Not a thank you....no have a nice day.  I left the store  feeling  bad.

That is why  my Fred Meyers gets most of my business.they run the store very well....and the checkers are pleasant or at at least friendly.  Safeway needs to train checkers in how to treat customers and they need to make sure things are stocked up.  

Yes, things happen, but, with all the competition out there, these little issues make or break a store and the business the get.  A customer should not feel bad for  bringing up a mistake the store made.

[kivah]

You should email Safeway's corporate office. Terrible behavior by the cashier -- and plastic bags should be available.

[WORKING GAL]

You should've gone to the manager and reported the problem.  If you didn't want to do it in person, you should've called the store when you got home and told the manager.  I have found that store management wants to be told if a customer has a problem and will resolve the problem in some way.  If you don't bring these things to the manager's attention,  others will be overcharged.  Keep your receipt when reporting a problem.

[QVCkitty1]

My store usually has bags in the meat section, however sometimes they don't even have a good supply in produce. They are always out of twist ties, which is a pain. 

[SeaMaiden]

---

wrote:

You should've gone to the manager and reported the problem.  If you didn't want to do it in person, you should've called the store when you got home and told the manager.  I have found that store management wants to be told if a customer has a problem and will resolve the problem in some way.  If you don't bring these things to the manager's attention,  others will be overcharged.  Keep your receipt when reporting a problem.

---

@WORKING GAL  I asked her to point out the error that rang up to manager....she said

" well the manager is having surgery today so I doubt he would care right now...."

SO THERE IT IS.🤔

[TenderMercies]

If you have Facebook, I would go to Safeway's page and post about your experience.  It'll get back to the proper people.

[bikerbabe]

All of my local grocery stores have plastic bags in the meat section. It's so you can put the prepackaged chicken, hamburger etc in a plastic bag. I'm sure it doesn't do much to contain bacteria but psychologically it certainly seems better putting it in my cart that way.

[SeaMaiden]

---

wrote:
All of my local grocery stores have plastic bags in the meat section. It's so you can put the prepackaged chicken, hamburger etc in a plastic bag. I'm sure it doesn't do much to contain bacteria but psychologically it certainly seems better putting it in my cart that way.

---

@bikerbabe  Yes...the fish and chicken etc often times is leaking or 😷 nasty to touch.

[SeaMaiden]

---

wrote:

If you have Facebook, I would go to Safeway's page and post about your experience.  It'll get back to the proper people.

---

@TenderMerciesthat is an idea