Community Chat

[Spurt]

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@Venezia wrote:

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@Spurt wrote:

You can try the Free Exchange Program but that only works if they have your size and color you wanted....

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@Spurt - this has been mentioned in prior threads.  If you send something back for an exchange and they no longer have the size or color you want, you are not charged the return fee.  (Yes, you will lose the original S&H.)

I only found that out on these forums, when the mods responded to someone questioning the "Exchange Policy".  So, if you get charged the return fee on an exchange, you should contact CS.

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@Venezia 

Thanks for the info....good to know......  

[Venezia]

@Spurt - You're welcome.  I found this under "Returns":

What's your policy for exchanges?

If you're not satisfied with your purchase for any reason, our return policy allows you to send back returns-eligible merchandise within 30 days of the date you received the package for an exchange. Simply use the Q Return Label within 30 days of receipt to return your item for a free replacement of the same item in a different color or size. If your request for an exchange results in any additional merchandise or shipping costs, and you paid by credit card, your credit card will be charged for those additional costs. Payment methods other than a credit card may result in an order cancellation & a refund may be issued. If the requested exchange is no longer available, including items on waitlist and advance order, QVC will issue a refund and not deduct the Q Return Label fee.

[Shaunac]

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@care giver wrote:

At this point I have to wonder if qvc is a shopping channel or just a tv show.Stuff I ordered a long time ago isnt budging.What's happening?

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@care giver 

Covid is happening.