Shipping and return outrage - Page 2

Venezia · ‎03-09-2010

From QVC's FAQ page on returns:

How do I return multiple items with one return label?

We want to keep the return process as easy as possible!

You can return as many of the items that arrived together in one box with the one return label you received, and you'll only be charged for one return label fee.

To return items from different shipments at one time, you can use one box and one return label as well.
To print a replacement return label, go to the Order Status page on QVC.com.

mspatmac · ‎06-10-2015

@Kachina624 wrote:
Perhaps it's best to make sure you love an item before ordering it in quantity.

Hi @Kachina624 Anytime I have tried that when I go back to order size/colors gone. Then I get mad at myself. Sometimes I can't win.

sunshine45 · ‎03-09-2010

@gabstoomuch wrote:
What REALLY aggravates me is even if you send 3 very light T-Shirts back in one bag with the pre-paid label, they take them all out of the bag and charge $6.95 PER T-shirt. iThe bag didn't even weigh a pound. That is $21.00(ish), completely unacceptable.

So, first problem is no other store (brick and mortar or online) charges $36.00-$39.00 for T-Shirts. I am stupid enough to like it enough to pay that ridiculous price, so I can't put that part on QVC. It is me that keeps falling for their sales tactics.

As usual, how they present it on air is never what you get. Sizing is off, colors are not described or shown as they really are, so many problems crop up.

They misrepresent, and they have the nerve to take 3 teeny tiny XS T-shirts out of a bag and charge me the individual return charge?

I have cut way back on QVC. There are so many other places to shop online who have more reasonable pricing and better shipping, better return policies. Nicer clothes too.

QVC is not the king of the internet shopping as they used to be when TV shopping began. We may not get the advantage of watching a presentation of an item by shopping elsewhere, but savvy shoppers can figure out sizing and color online while shopping at other stores. The ONLY things I buy now are products or clothes I have purchased before and KNOW I will keep, and even then I don't trust their color descriptions anymore.

@gabstoomuch

this is not the policy. if you are being charged for each item being returned then you need to contact customer service and get a refund on those shipping fees. one box, one shipping return fee.

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"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein

skatting44 · ‎07-26-2019

Just pack all your returns with the same return address in one package and pay for your own label which is cheaper if you have several items to return .

care giver · ‎01-20-2013

At this point I have to wonder if qvc is a shopping channel or just a tv show.Stuff I ordered a long time ago isnt budging.What's happening?

Kachina624 · ‎03-10-2010

@care giver wrote:
At this point I have to wonder if qvc is a shopping channel or just a tv show.Stuff I ordered a long time ago isnt budging.What's happening?

@care giver You might want to read other posts on the subject of shipping written this week.

New Mexico☀️Land Of Enchantment

kaydee50 · ‎02-07-2011

About the only items I buy from QVC are clothing BUT always when they're on sale, only from vendors I've bought from before, i.e, D&C, SG, IM and always under $30 so if I don't like something I just donate it. Not worth sending back. I can't believe how much some posters spend on shipping--LOL!!!

gertrudecloset · ‎02-13-2021

@Kachina624 wrote:
Perhaps it's best to make sure you love an item before ordering it in quantity.

No win situation. By that time, they may be on back order or sold out.

A Negative Mind ~ Will give you a Negative Life

Pearlee · ‎06-11-2011

@Venezia wrote:
From QVC's FAQ page on returns:

How do I return multiple items with one return label?
We want to keep the return process as easy as possible!
You can return as many of the items that arrived together in one box with the one return label you received, and you'll only be charged for one return label fee.
To return items from different shipments at one time, you can use one box and one return label as well.
To print a replacement return label, go to the Order Status page on QVC.com.

@Venezia The 1st paragraph does say that you can use the return label and only be charged one return fee IF the items all arrived in the same box. However the first bullet point does not say you will be charged only one fee if you return multiple items in the same box that did not originally arrive in the same box. Just that you can return them together if they are going to the same warehouse. To me the first bullet point says you can be charged a return fee for each item in te box that did not originally arrive with the return label being used.

sunshine45 · ‎03-09-2010

multiple mods have addressed this on the forums @Pearlee .

here is one example.....

Re: Multiple return orders in one box?[ Edited ]

‎06-30-2020 07:26 PM - edited

Hi @Labluver

Sure, you may return multiple items in one box. The return fee will be deducted for the use of one label only. However the shipping cost will be deducted from each item. Please be sure to include the return form for each item. I hope this information is helpful.

Kinski

Customer Care

https://community.qvc.com/t5/Customer-Care/Multiple-return-orders-in-one-box/m-p/6334506#M54195

********************************************
"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein