Community Chat

[reviewer from sc]

I watch those hoarder shows because it's fascinating how much stuff a person can accumulate and justify it! Once in a while, I'll see a HSN or QVC box in the background of their stuff. I remember in one episode, two people were arguing over an item, and the hoarder yelled they were going to return it. The other person said "you've had this over a year--the store isn't going to take this back now!". Unreal. I understand a return here and there once in a while. If you're returning almost everything you buy, then you've got a problem. Don't want to wind up like the hoarders on tv. 

[KBEANS]

I really don't think hoarders return stuff. They say they will and keep it. They add to their collection not replace it.

I think  Q returns can be justified if they're reasonable returns. Too big, too small, defective, not the color that was perceived through television, really cheaply made. There's lot of energy spent in returns. 

That said, I do purchase a lot and have returned some. The percentage of purchases are no way near the percentage of returns. If something is returned twice by me, I  don't purchase that brand or line again.

I wouldn't keep things I have no use for as I'd be afraid I would become a hoarder. That said;  I think my purchases over before I hit that button! 

[AuntG]

In 33 years of shopping on QVC, I've probably returned 30 items. Once QVC had me return a vacuum cleaner that they found out was defective and had everyone send theirs back. Serial returners have no conscience as they increase costs and hurt businesses.

[ROMARY]

Sometimes they can't help themselves.  

That, or, as The Nanny often used to do.  'Fran Fine' would wear an item once keeping the tags on, and then return it. 

Anyway, in real life, sometimes it's a psychological habit that they cannot control.

Just my thoughts, though.

[Icegoddess]

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@Isobel Archer wrote:

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@Spurt wrote:

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@Isobel Archer wrote:

The garment measurements should tell you whether the item will fit or not.

And yes, I have returned items where the actual item does not match the stated garment measurement - but that makes the item defective.

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@Isobel Archer 

I dont know about other Retailer Websites, but QVC's cannot be trusted...Here's just one example, I purchased what was supposed to be a tunic top 29 inch length to wear with leggings and when I received it the actual length was 26.didnt work with the leggings so here goes a return......and thats not the only time the garment and CLICK HERE measurements were WAY OFF!!!  And because of this there's only a couple QVC vendors I trust and my clothing purchases have greatly declined

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@Spurt   Yes, I've had those issues too.  Whenever the stated garment measurements are different enough from the actual ones to make a difference in fit or looks, I've returned them as defective.  I have no had to pay return shipping.  I don't know the Q's policy, but defective returns should not count against you in my view.

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The Size Guide bust, waist, hip measurements are not garment measurements, they're body measurements. Still, they're way off.  Being short, I can have things hemmed, so length measurements which ARE garment measurements are not such a big deal for me.  But, I recently bought a skirt and ordered 2 sizes smaller than the body measurements suggested for my body measurements since a previouse skirt ordered from the same vendor one size down was still a little roomy. 

This is why I don't buy much clothing online.  Even if they did offer free returns, the waste of time returning and getting a different size is a huge turn-off.  In this aspect, I get the lady who orders 3 different sizes at once and keeps the one that fits.  That's what I often do in-store before going to the dressing room.  

And, during the pandemic, I just didn't buy any clothing since I couldn't try it on.

[bikerbabe]

With regard to QVC, I think there are many impulse buyers who make returns that have nothing to do with inconsistent sizing (although that is a legitimate problem).

[Isobel Archer]

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@Icegoddess wrote:

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@Isobel Archer wrote:

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@Spurt wrote:

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@Isobel Archer wrote:

The garment measurements should tell you whether the item will fit or not.

And yes, I have returned items where the actual item does not match the stated garment measurement - but that makes the item defective.

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@Isobel Archer 

I dont know about other Retailer Websites, but QVC's cannot be trusted...Here's just one example, I purchased what was supposed to be a tunic top 29 inch length to wear with leggings and when I received it the actual length was 26.didnt work with the leggings so here goes a return......and thats not the only time the garment and CLICK HERE measurements were WAY OFF!!!  And because of this there's only a couple QVC vendors I trust and my clothing purchases have greatly declined

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@Spurt   Yes, I've had those issues too.  Whenever the stated garment measurements are different enough from the actual ones to make a difference in fit or looks, I've returned them as defective.  I have no had to pay return shipping.  I don't know the Q's policy, but defective returns should not count against you in my view.

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The Size Guide bust, waist, hip measurements are not garment measurements, they're body measurements. Still, they're way off.  Being short, I can have things hemmed, so length measurements which ARE garment measurements are not such a big deal for me.  But, I recently bought a skirt and ordered 2 sizes smaller than the body measurements suggested for my body measurements since a previouse skirt ordered from the same vendor one size down was still a little roomy. 

This is why I don't buy much clothing online.  Even if they did offer free returns, the waste of time returning and getting a different size is a huge turn-off.  In this aspect, I get the lady who orders 3 different sizes at once and keeps the one that fits.  That's what I often do in-store before going to the dressing room.  

And, during the pandemic, I just didn't buy any clothing since I couldn't try it on.

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@Icegoddess Not talking about size guide.  Talking about "click here measurements" which ARE the garment measurements.  You can compare those to garments you have that fit properly (taking into consideration stretch etc.) and you should get a pretty close idea of whether it will fit properly.

[Buffalogal47]

I totally agree that serial returners are a big part of ever increasing prices. One type of serial returners are those who use a product for as long as they can and then return it at the end of the time frame that the retailer allows for returns. The merchandise is almost always in unsaleable condition and usually ends up in a landfill. Retailers could curtail all these problems if they would shorten their return period and start offering only store credits or exchanges unless the merchandise is defective or recalled by the manufacturer. Most people would not object to this; those that would are the ones who caused the problems in the first place. Many of the comments on this forum are complaints about QVC's sizing, quality, etc, and they complain about having to return so much. yet the complainers continue to shop here. Why would anyone continue to shop anywhere that they had to return most of what they "buy"?

[Porcelain]

I think stores like QVC should be transparent about how many returns are acceptable. Just show it on the person's dashboard. You have 3 returns this year out of a maximum 12 or something like that.

Then if someone goes over 12, lock them out of shopping until the next year. Or 24 or 100, whatever the trigger is that gets someone that letter telling them they're banned due to returns.

[RollTide2008]

I don’t consider myself a serial returner and quite frankly I don’t care if you do think I’m one. I don’t like to shop in stores. As a plus size woman, if I only shopped in stores, my selection is much too limited. I choose online retailers who have a generous return policy so I know if I’m not satisfied with a purchase, I can return it. I’m not going to be shamed into keeping things I’m not happy with because a stranger on the inter webs brags she’s only returned 3 items in 30 years.