@magicmoodz wrote:
@Porcelain
I'm confused. Let's look at the 2 scenarios.
I get in my car, drive to my neighborhood Target, do my shopping, go through self-checkout, bag my groceries, load my car and drive home. No interaction is made with a Target employee.
Or, I could easily in my pajamas and on my phone place my order. Someone at the store has to physically access my order, do all my shopping, go through checkout and store my purchases at Customer Service ensuring all refrigerated items are placed in their coolers--all within two hours of my order.
When I arrive at Target I let them know my car make/model and the number of my parking space. An employee must now locate my purchases by order number (in cold weather put on a parka), and load my groceries in my car.
Don't you believe this takes more manpower than had I done everything myself? More manpower of course costs us more in the prices we must pay. That is why I would have no problem paying Target an upcharge for doing what I could easily do myself.
Not clear about the restocking issue--that needs to be done no matter how groceries are purchased and often that is done overnight.
I'm not trying to be contrarian, but I simply don't understand your comments.
Starbucks and Chik Fil A and CVS and your bank use drivethroughs for a reason. They don't charge extra, because it benefits them to serve you, and take your money, without you coming into the storefronts. The fewer people inside the building the better and more efficient it is.
If Walmart and Kroger could sell things without anyone going into the stores, they would.
Humans walking around a storefront have all sorts of needs that need to be catered to (like requiring a restroom that is impeccably maintained by staff) and they create all sorts of problems (like leaving carts around, budding in line, fighting with each other, shoplifting, soiling the floors, and misplacing the stocks) that can be avoided if you can get them to just stay in their cars.
Curbside service is a cheaper version of a drivethrough for places that don't want to invest in creating drive up window infrastructure. Checkout is done ahead of time online by the customer. There is no self checkout line to account for. If the customer has a problem checking out online, the store does not have to employ anyone to help them.
Before everyone had an internet enabled cellphone, curbside service and in store pickup were not practical. Now they are, so we will see more and more of it.
I appreciate interacting with you about this in a civil way. Thank you for that, genuinely.
When you’re accustomed to privilege, equality feels like oppression.
"Power without love is reckless and abusive, and love without power is sentimental and anemic." - Dr. Martin Luther King Jr
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