Scoldin - Page 3

Sooner · ‎03-10-2010

Think about QVC and have you ever done business with any other company that has the attitude they do? They act toward their customers in a parental way.

Like women need THEIR guidance to bo over 50 and become silly and obnoxious old girls. With the mindset of teenagers.

You should be scolded for returning things. Send something back? Just sit down and wait your turn for it to be refunded young lady! We will get to you when we get to you!

And things they sell? No, it's our brand but it's good enough for you and you will pay top dollar for it.

Stray · ‎04-20-2013

I've purchased from QVC for a very long time. I rarely return anything unless it's damaged or not working. I never got a letter.

geezerette · ‎03-16-2010

@CalminHeart wrote:
@UpNorthGorgy wrote:
I am too cheap to pay for returns so very careful about ordering. I don't order many clothing items as I don't need many new things, retired. My returns are Qs errors or damage/defect. I have donated a couple things rather than bother to return. I rarely chance order numerical clothing sizes. I know and Q Large fits.

This has been discussed before and others have gotten the letter. Some posters agree not fair as others say it is advertised and promoted to be able to return or exchange an item. I think it is poor CS to tell one to listen to the hosts as many do not discuss detail, colors or sizes.Looking at reviews if available and a size chart makes more sense.

I'd move on given that advice. Who phones in orders any more unless forced to? CS operators don't always have a clue , read the charts to you?

Not everyone has a computer, tablet, smartphone.

I think there are more people that still order via phone than we here may realize.

Carmie · ‎10-25-2010

I've never received "the letter." In over 25 years of shopping with QVC, I have only returned a few items, maybe 4 or 5.

I don't buy clothing from QVC, but occasionally buy shoes or accessories. Most of my purchases have been home goods...vacuums, towels, cleaners and candles. Unless they arrive broken, I don't return.

Kachina624 · ‎03-10-2010

@sheetsheba. They're doing you a favor with their reminder. It's very expensive and wasted money for which you get nothing, to consistently return items.

Shop smarter.

New Mexico☀️Land Of Enchantment

jubilant · ‎06-10-2010

I had this happen years ago. If I remember right... it was mostly clothing. I came to realize that buying clothes where I could try them on was a better way to go for me. I'm getting that way with jewelry now, too.. and lots of other things. I guess it's true ....for me at least, that... "seeing is believing"!

cjm61 · ‎09-07-2014

I think @sheetsheba that perhaps you should reevaluate your purchases and how much you spend returning items. These letters are not uncommon but are rare. You must return quite a bit, therefore, spending a small fortune on the postage.

Perhaps others may be right, it would be beneficial for you to shop locally where you can try on things in person.

I see nothing wrong with a business like QVC letting customers know they are returning too many things. It's not only costly for the customer but there is a substantial loss to QVC as well. Other customers must pay more for items to cover these losses. It's how it works.

According to industry research, these losses can become significant:

For every $50 purchase that is returned, a retailer can lose around $33.
The total cost of processing a return can equal as much as 27% of the item's original price.
Online returns are more than double the cost of in-store returns for many retailers.

tansy · ‎01-02-2011

@cjm61 wrote:
I think @sheetsheba that perhaps you should reevaluate your purchases and how much you spend returning items. These letters are not uncommon but are rare. You must return quite a bit, therefore, spending a small fortune on the postage.

Perhaps others may be right, it would be beneficial for you to shop locally where you can try on things in person.

I see nothing wrong with a business like QVC letting customers know they are returning too many things. It's not only costly for the customer but there is a substantial loss to QVC as well. Other customers must pay more for items to cover these losses. It's how it works.

According to industry research, these losses can become significant:
For every $50 purchase that is returned, a retailer can lose around $33.
The total cost of processing a return can equal as much as 27% of the item's original price.
Online returns are more than double the cost of in-store returns for many retailers.

If those figures are accurate, and reflect that return shipping cost is born by the customer, the Q should stop pushing their return policy if the customer is not happy in 30 days. 🤷‍♀️

cjm61 · ‎09-07-2014

@tansy You think they should have a no return policy? If that is the case, it would not work for obvious reasons.

With that said, they do have substantially discounted items with a no-return policy. I do like that as long as there are plenty of reviews to refer to as well as the item description.