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12-04-2017 02:56 PM
I would be happy to assist you on this...would you please send me an email to QVCSocialTeam@qvc.com addressed to me. Please provide a phone number where I can contact you directly to resolve this ASAP.
12-04-2017 03:15 PM
Pookoz: I have recently replaced my KitchenAid counter blender thru KitchenAid. QVC in my experience does sell dated electronics, thus lower cost. I mentioned to KitchenAid the price QVC was selling blenders at they asked me for the serial #. Of course I didn't have this as I didn't buy one thru QVC.
But, yes, QVC sells dated "stuff'. The good news is KitchenAid blenders, in my experience, 20 years with one blender, last a long tme. KitchenAid did have a Black Friday sale on the diamond blender and are offering now a $30 rebate on blender, & some other counter top appliances.
Dated as in last years model? Doesn't matter, warranties start from the date of purchase.
As far as I can tell from the OP she went way past the 30 return from QVC
12-04-2017 03:20 PM
My KA is close to 40 years old and in perfect running order. It does have a few scratches on it though.
i don’t think the new ones are made the same way. I want a new color, but I’ll stick with my almond one. They don’t even make that color anymore. When a I got mine, they were only made in white and almond. I chose the more modern color.
We must have the same almond mixer! Mine still runs great too. I've looked at some of the newer ones thinking I'd get a new color but they're not nearly as well made as the one we have.
12-04-2017 03:33 PM
Slightly off topic and talking about quality: Whose idea was it to phase out sturdy rubber bumpers on many cars? Instead, the 'bumper' is either a matching plastic section or the same metal material as the car itself. So expensive to remove the entire section and replace. Bring back sturdy rubber bumpers! There, I said it, lol.
12-04-2017 04:49 PM - edited 12-04-2017 04:55 PM
I contacted QVC first. They said they can exchange it but They have to ship me labels, I have to lug it to a mail office, return it, wait for processing then they will ship another but this whole proccesswill take 3+ weeks. I have classes scheduled next week and this would put me at getting the mixer after Christmas.
@Pookoz. You don't have to lug it anywhere. Go to the USPS website and request a pick up. They'll come and get it.
12-04-2017 06:56 PM
I do know I have a 40+ year old one at the cabin and it still works like a charm.
My now broen one was only 2 yrs old when gear knob broke off, which isnit replaceable per KA, then 4 yrs old it started stripping gears to the point it is a guessing game as to which speed it will start at.
So I decided to bite the bullet and buy a new one ony to get this one sounding like a jet engine taking off. Something has sure changed with KA products and quality.
12-04-2017 07:22 PM
I think a 1-year warranty is not much on an item that expensive. My daughter bought a KA mixer at a garage sale about 5 years ago. When she plugged it in it did not work and KA replaced it. I guess there policies have changed.
12-04-2017 08:36 PM - edited 12-04-2017 08:37 PM
MAkes no sense to me, and not the Kitchen Aid that I know. Long after mine was out of warranty I had a problem and they sent me a replacement part. More recently a piece from my food processor was attacked by my disposal. They sent A replacement part, once again at no charge. Warranties start at date of purchase. There are state laws that address this.
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