Re: Rude Post Office Employees

Katcat1 · ‎07-21-2011

@JBKO God only knows. I know when I was on the phone with someone in customer service from some co. I told the woman that she needs to let me speak so I can explain the situation and stop interrupting me. To my surprise, she shut up. I can only take so much when people are outright rude. Sometimes it's not worth saying anything but sometimes it is.

kindness is strength

CrazyDaisy · ‎03-20-2010

@NycVixen wrote:
@CrazyDaisy wrote:
@NycVixen wrote:
I didn't even get a chance to say why I was calling when I was cut off and put on hold for 10 minutes when I decided to hang up and call back. I politely stated I was on hold and no one came back. The same rude postal employee cuts me off again and proceeds to put me on hold.

I call two more times then no one answers. But somehow this is my fault and I'm blamed for having a tone that carried over when I never even got a chance to say why I was calling in the first place. This is completely unacceptable. Customers shouldn't be treated like that. I have a right to know if USPS is really coming to make the pick up or not. They never showed up and I had to run to drop off the packages, which greatly inconvenienced my schedule.

It's so easy to judge and make assumptions because some people think they know what happened when they weren't there.
She may have been helping another customer who had been there first. Perhaps if you had not repeatedly hung up and called back she could have finished with the other customer and been able to handle your question. Demanding immediate attention is a little much.
@CrazyDaisy Please kindly explain why you're blaming me?

I called someone picked up, I didn't even get a chance to say why I was calling and in 3 seconds she cuts me off while I'm speaking and then it's over 10 minutes and no one comes back to the phone. I call back and while I'm trying to talk once again she cuts me off and puts me on hold.

I'm not sure why posters here are making excuses for postal employees when the USPS manager at that post office, the postal inspector's office and the main USPS toll-free line where I sent my complaint say I'm 100% correct and apologized and agreed that behavior is unacceptable and has no excuse.

The rudeness I experienced was on top of USPS not showing up to make the pick-up.

Being put on hold is not being rude. When calling any business people are often asked to hold, sometimes for a long period of time while other customers are being helped. I waited for 15 min the other day to make an appointment at the vets, they were busy at the time

To repeatedly call back and hang up is rude.

.

Someday, when scientists discover the center of the Universe....some people will be disappointed it is not them.

beach-mom · ‎03-09-2010

Ours are great, but they weren't always. Shortly after we moved up here, still not knowing my way around, I found myself racing to the post office before it closed on April 15 to get our taxes postmarked in time. There was an older gentleman who worked there then, and I had heard the stories about him. He was definitely not the most pleasant person around. Dealing with a crying infant, I made it with about 2 minutes to spare. He was at the door getting ready to lock it. There was no one else inside. He looked right at me holding my baby and the envelope and pleading with my eyes, and turned the lock! Thank goodness he eventually retired!

Thank goodness there was a young man who raced in behind me, hoping to make it in time too. He directed me to one that stayed open until midnight, but it wasn't close and it would take me a while to get there. He was going to drive to that one. I went home, got the rest of the family, and we drove there. They had people standing outside collecting the envelopes and there was a long line. I was just glad we found it in time!

Warrior2022 · ‎05-31-2018

@CrazyDaisy wrote:
@NycVixen wrote:
@CrazyDaisy wrote:
@NycVixen wrote:
I didn't even get a chance to say why I was calling when I was cut off and put on hold for 10 minutes when I decided to hang up and call back. I politely stated I was on hold and no one came back. The same rude postal employee cuts me off again and proceeds to put me on hold.

I call two more times then no one answers. But somehow this is my fault and I'm blamed for having a tone that carried over when I never even got a chance to say why I was calling in the first place. This is completely unacceptable. Customers shouldn't be treated like that. I have a right to know if USPS is really coming to make the pick up or not. They never showed up and I had to run to drop off the packages, which greatly inconvenienced my schedule.

It's so easy to judge and make assumptions because some people think they know what happened when they weren't there.
She may have been helping another customer who had been there first. Perhaps if you had not repeatedly hung up and called back she could have finished with the other customer and been able to handle your question. Demanding immediate attention is a little much.
@CrazyDaisy Please kindly explain why you're blaming me?

I called someone picked up, I didn't even get a chance to say why I was calling and in 3 seconds she cuts me off while I'm speaking and then it's over 10 minutes and no one comes back to the phone. I call back and while I'm trying to talk once again she cuts me off and puts me on hold.

I'm not sure why posters here are making excuses for postal employees when the USPS manager at that post office, the postal inspector's office and the main USPS toll-free line where I sent my complaint say I'm 100% correct and apologized and agreed that behavior is unacceptable and has no excuse.

The rudeness I experienced was on top of USPS not showing up to make the pick-up.
Being put on hold is not being rude. When calling any business people are often asked to hold, sometimes for a long period of time while other customers are being helped. I waited for 15 min the other day to make an appointment at the vets, they were busy at the time

To repeatedly call back and hang up is rude.
.

Very, It sceams of entitlement.

bonnielu · ‎03-11-2010

We have nice people but we have major problems. They took out our mail distribution center so all our mail has to go out of Baltimore Md which is over 60 miles away. If I were to mail a letter to my neighbor across the street it would go to Baltimore first. All mail coming in is first sent to Batlimore as well as mail going out.

And you can imagine the mistakes when our regular mail carrier goes on vacation. We end up delivering the misdirected mail ourselves. Often packages are sent to neighbors or back to the original sender. It is gettng worse and worse.

Rude would be a pleasure if I could just get MY mail delivered.

GCR18 · ‎07-03-2013

I try not to go to the post office if I don't have to. One of the grocery store chains runs a post office at the courtesy booth. I rather go there.

Hetshepshut · ‎07-19-2010

Stereotyping, categorizing, labeling, judging, whatever you want to call it, is an over-generalized belief about a particular category of people. No matter who they are or what they do, it is an unfair, oversimplified, exaggerated, and unwise thing to do.

this is my nic · ‎03-30-2010

Postal service employees are federal government employees and it is almost impossible to fire them. They don't have to be efficient or courteous to customers. We've probably all been in line waiting to be helped, especially at Christmas, and there's only one person behind the counter.

RoughDraft · ‎03-09-2010

The consensus seems to be to blame "rudeness" on some sliver of society. Rudeness seems to be in style these days and it doesn't all come from postal employees. Look around you.

~The only difference between this place and the Titanic is that the Titanic had a band.~

puttypiesmom · ‎10-11-2017

Our post office closes at 5pm and I was trying to get there in time but it was too late they had already locked the door. Inside they were waiting on the few customers left. Just as I was about to turn away and go to the post office a few minutes from there that's in a grocery store, a girl held the door open for me as she was leaving. Two of the three postal clerks yelled really loudly at me though all I had was one prepaid package. But, I left without complaint or argument even though I've been going there for a gazillon years and we all greet one another by our first name. I get it, they were trying to go home and were probably hungry and tired. A few days later I had to go back and it was like it had never happened...same three working there business as usual.

At the post office in the grocery store - this happened about 6 mo ago, there was only 1 postal clerk there and she had to take a break and there was no one to relieve her and so she closed the place by using a see through gate. There were 3 people in there waiting but the gate was closed as I walked up. The postal clerk waited on them but asked me to come back in an hour. In an hour, she was closing and there had been a ton of heavy vehicular traffic outside, cones, etc on the way over; so no, I could not come back in an hour. Left without being waited on but understood that by law she was supposed to have her breaks.

Both incidences could have been handled a little bit more diplomatically.