Community Chat

[patbz]

Renewed my XM for $4.99 a mth.  I love my XM but hate that they make you jump thru hoops to get a deal.  Called, spoke to two different CS people, fibbed a bit ( how I'm on a small fixed income) and they finally came through.  This beats their regular rate by $9 a month! So silly they make me go through this yearly ( customer for 15 years).

[SeaMaiden]

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@patbz wrote:

Renewed my XM for $4.99 a mth.  I love my XM but hate that they make you jump thru hoops to get a deal.  Called, spoke to two different CS people, fibbed a bit ( how I'm on a small fixed income) and they finally came through.  This beats their regular rate by $9 a month! So silly they make me go through this yearly ( customer for 15 years).

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@patbz   I decided I am  done with  jumping through the hoops.  This last  year  I did that was my last year. I will not renew when I receive the ridiculous letter in the mail asking for $295 or whatever amount they want to charge. I  can get it down to $10 a month with a phone call that is a waste of my time.  Never again.

they lost a long time customer.

[Mz iMac]

"I'm on a small fixed income"  works every time w/me!

When I recently renewed my BJ's membership I even threw in how Covid-19 increased the prices of not only food items but also non-food items that I could no longer afford the senior rate of $25/yr.  That money had to go elsewhere.

Desk CR felt so sorry for me that she added another year to my membership at no extra cost - $25/2yrs.  I profusely thanked her & told her it was a bit of a stretch but I will manage. 

ain't' no shame in my game.

[itsmagic]

I’ve had to jump through hoops to get a better deal on my cable. I hate it too.  And if I can’t get a better deal and choose a different provider then when I call to cancel they say - did you call before you changed so we could give you a better deal?  Very frustrating. 

[FranandZoe]

Dealing with Sirius is the worst but they do always come thru.  Just a pain in the but.

This time I did an online chat - it was easier.  

[lkat]

It annoys me that you have to contact them every time, but I've always found it incredibly easy to get them to cut the price by a lot.  I just use online chat and tell them I want to cancel. That's all it's ever taken for me to get the price reduced.  I think I called them a few times back in the old days before they had online chat, but I much prefer the chat.

It's crazy the regular price that they charge, guess they hope that a lot of people just pay it because they don't want to bother contacting customer support. 

[NickNack]

Have you all ever called to cancel and they just say "okay"?  I've never called but really hate to pay such a high price for this.  I just got my notice and think I will try to get it reduced this time.  When do you call?  Just right before it's due?

[PinkyPetunia]

Yes. call to discuss the bill before the renewal date.  I say that it is way too expensive for me to conntinue at that rate.  They will offer something around $125 a year.  If you dont like what you are offered, end the call and speak to a different agent.

[ValuSkr]

$4.99 per month for 12 months is a good deal - well done!

I've found that it's best to drop coverage for a month or two when my subscription expires.  They'll come back and shower you with deals, each one better than the last.

[Tuffcookie]

They will not let you cancel!  I decided I did not want Sirius anymore, no matter what kind of an offer they gave me. I reported their shady practices to the Ohio Attorney General's office.  I was finally able to cancel my subscription with them after that!